HomeRoast Digest


Topic: My Alpenroast died! (10 msgs / 232 lines)
1) From: Todd Smith
My Alp failed to start up when I plugged it in the wall today.   Nothing on
the LED display.
Had anyone had any experience with Swissmar on repair / replacement issue?
Iím going to give them a call this afternoon.
Guess itís time  to switch back to my Hearthware Precision.
Thanks in advance.
  Todd
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2) From: Michael Rochman
Todd,
First class people.
They'll make it right for you.
Mike
My Alp failed to start up when I plugged it in the wall today.   Nothing on
the LED display.
Had anyone had any experience with Swissmar on repair / replacement issue?
Iím going to give them a call this afternoon.
Guess itís time  to switch back to my Hearthware Precision.
Thanks in advance.
  Todd
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3) From: Bruce Multhup
Well I was thinking of buying the Alps roaster looks like you may have the
same problems as the Heathware. I have had my Gourmet for two years and
going strong so far. Wanted one that roasts more than 3 oz. Well now what to
do!
Bruce
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4) From: John Roche
They replaced mine twice and paid shipping on both occasions. Excellent
service all around.
john
on 4/16/01 1:49 PM, Todd Smith at toddsmith wrote:
<Snip>
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5) From: Paul Goelz
At 08:15 PM 4/17/2001 -0400, you wrote:
<Snip>
Consider that there are many Alps out there working fine.  Mine for
example.  While I don't work it to death, it does roast 100% of the coffee
we drink (one half pound roast every six days) and has done so for as long
as the Alp has been available.  The first one died the very first day I had
it (and then rose from the dead later that night) and Swissmar second day
air shipped a replacement to me before I even returned the bad one.  The
replacement has been 100% perfect for several years now.  
Paul Goelz
Rochester Hills, MI
pgoelz at eaglequest dot com
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6) From: coffenut
Todd,
Sorry to hear about your Alp..how old was it?  I've had several usage calls
with the folks at SwissMar and they are very tuned to customer satisfaction.
I've done some rough calculations on what I've spent for green beans versus
what I was paying the local retail gourmet roaster.  Based upon what I've
saved in beans, heck I could afford to buy a new roaster every year with the
savings.
I've just crossed my one year mark on the Alp and it's still going strong.
My greatest concern was having my roaster die and having to go back to
"dreck" while waiting for a repair/replacement.  Thankfully, my next door
neighbor has an HWP and we could back each other up in the event of a
roaster failure.
Let us know how it goes with your Alp.  So far, most of those who have had
an Alp failure were still under warranty.  I'm interested to see what
happens with an Alp failure (post warranty), repair costs, service, etc.
Coffenut  :^)
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7) From: Glenn R. Holmes
Keep your gourmet. I have one and it is still running great. 
I also have an Alpenrost. 
I think you are better off sticking with your gourmet for the time
being.
Maybe there will be a larger selection of units following the SCAA
convention. Who knows? 
The Alp by the way is a good unit and the customer service is reputed to
be great. The only daunting thing about the Alp;  is the price worth it
to you?   
Glenn 
Bruce Multhup wrote:
<Snip>
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8) From: Todd Smith
I talked with Swissmar yesterday..   Definitely FIRST CLASS!   They are
having my dead Alp picked up and will send me a replacement, all at their
expense.   I am impressed.
  Thanks to all for the replies.   Swissmar is continuing to provide
excellent customer service.
   Todd

9) From: Todd Smith
As on owner of both an Alp and a Hearthware Precision,  I can say that they
are both very good products.    They each roast very differently that the
other, and the results with the same coffee will be different.    If you
favor darker roasts, the Alp may not be your best choice.  If you want to
roast 8 ounces at a time, the Alp can do that as compare to the Precision's
3-ounce limit
My advice is to read and study the reviews the Tom has provided for both
units, then make the best choice based upon YOUR requirements.
 Todd

10) From: Gary Zimmerman
 
Todd Smith wrote:
<Snip>
Todd,
Can you generalize your experiences and describe the differences you notice 
between the two roasters and methods?
Thanks!
-- garyZ
Whirley-drip(paper)-black
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