HomeRoast Digest


Topic: "Hold for Harvey" aka USPS Flat Rate Box (28 msgs / 659 lines)
1) From: gin
watch out for the BIG rabbit...
ginny

2) From: Tom & Maria - Sweet Maria's Coffee
Okay folks, this whole USPS Flat Rate Box has ruined my life. I spent 
much of last week and the weekend too trying to figure out a way we 
can offer it. It doesn't work. We simply can't offer what needs to be 
a volume-based shipping calculation alongside a weight-based 
calculation at this time.
So here is our fix ... a temporary "band-aid" approach.
First, I am only telling the list about this right now. It's an 
"insider deal" at this point. If it works I will add an page with the 
explaination and  "terms and conditions" listed below. Unfortunately, 
if it doesn't work out for us, we are going to have to pull it.
The main way this is going to fail is if 1. customers choose it when 
they are not eligible, that is, when they are buying something other 
than green coffee, and more than 12 Lbs. and 2. when in generates 
excessive emails for Maria and Derek and me, with people asking for 
exceptions, additions, special circumstances.
Okay, here's the low-tech fix: Buy up to 12 lbs of green coffee ... 
it can be 5 Lbs, it can be 8, it can be 10, whatever, but NEVER more 
than 12 Lbs. It cannot be any other product except our cloth logo 
bags matching the amounts of coffee purchased.
When you check out, chose the purposefully cryptic shipping option 
:"Customer Pick Up - Hold for Harvey ($8.50)" We had to make the 
option unattractive to those who don't know what it is, who haven't 
read this email.
Why Harvey? Well, here's our USPS guy! Why $8.50? We have to add .80 
for our USPS pickup fees and packing supplies.
Oh, duh ... this is only good for the U.S. and will work for Alaska, 
Hawaii, PR, and FPO/APO too.
Remember, everything bad about the USPS still applies here- spotty 
tracking, no insurance currently offered, occasional lost packages, 
2-3 days is NOT a guarantee AT ALL - I get some Priority Mails in 2 
days, some in 5 ... I have had ones that took 2 weeks!!! Nomatter 
what you think about UPS, it's trackable, always insured up to $100, 
and about 99% on time according to their time in transit map. If I 
lived a few states away and UPS was a couple bucks more, I would 
choose UPS personally!
SO this is out beta run of this, and I really hope it works. In a few 
months I hope there will be a software upgrade for our system that 
will implement it in a better way. Anyone who understands the rules 
can try this out. I really hope this saves some money, and doesn't 
create headaches for you all or for us.
Tom
-- 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
                   "Great coffee comes from tiny roasters"
            Sweet Maria's Home Coffee Roasting  -  Tom & Maria
                      http://www.sweetmarias.com                Thompson Owen george

3) From: Lissa
On Mon, 24 Jan 2005 11:46:05 -0800, Tom & Maria - Sweet Maria's Coffee wrote
<Snip>
Tom, Harvey is also the Pooka in the old Jimmy Stewart film of the same name.
 So, having a customer pickup for your invisible friend works, too.
Be well,
Lissa

4) From: Ben Treichel
Tom & Maria - Sweet Maria's Coffee wrote:
<Snip>
Ah; Tom. Harvey is a big invisible rabbit from a Jimmy Stewart movie. 
Now; PLEASE for the sake of the list, put down any sharp, or hot 
objects, and go tell Maria that you need a little vacation.
Ben

5) From: Tom & Maria - Sweet Maria's Coffee
What is a POOKA???
<Snip>
-- 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
                   "Great coffee comes from tiny roasters"
            Sweet Maria's Home Coffee Roasting  -  Tom & Maria
                      http://www.sweetmarias.com                Thompson Owen george

6) From: Barry Luterman
Great this will save me a fortune in Hawaii. Am sending in a 12 lb order
today.

7) From: Barry Luterman
Just saved over $25 on my 12 lb order

8) From: Lissa
On Mon, 24 Jan 2005 12:20:16 -0800, Tom & Maria - Sweet Maria's Coffee wrote
<Snip>
In the movie "Harvey", a giant 6' tall rabbit that only the Jimmy Stewart
character can see.  Pretty harmless.  Harvey is the name of the pooka in this
movie.
In Irish folklore, a pretty nasty entity. http://www.irelandseye.com/paddy3/preview2.htm. They are never named Harvey.
Be well,
Lissa

9) From: Gary Townsend
PookaPooka. Easter Sunday '94. The ... (The Pooka, you may remember,
appears as a 6" tall white bunny in the story Harvey the Rabbit). The
...
www.resort.com/~prime8/gallery/commercial/pooka.html - 2k - Cached -
Similar pages
On Mon, 24 Jan 2005 12:20:16 -0800, Tom & Maria - Sweet Maria's Coffee
 wrote:
<Snip>

10) From: Gary Townsend
I apologize for that link, I did not screen it! Googled it, and
posted. I'm sorry that that happened, kill it, if you can. Stupid.

11) From: Bill Cutts
A mischievous spirit in Irish folklore.
For more:http://www.geocities.com/harveytpooka/

12) From: John Blumel
On Jan 24, 2005, at 3:42pm, gin wrote:
<Snip>
Maybe the USPS could buy the naming rights to the Energizer Bunny.
"Through rain, hail, sleet or snow, the USPS Energizer Bunny keeps 
going, and going, ..." While the video shows the bunny, wearing a 
little postal uniform, drumming his way from mailbox to mailbox in 
various conditions of bad weather.
John Blumel

13) From: Lissa
On Mon, 24 Jan 2005 14:54:54 -0600, Gary Townsend wrote
<Snip>
That page is not safe for work!  
It also isn't accurate.  Their etymology is wrong, and "trickster" isn't a
good description of pookas.
Be well,
Lissa

14) From: Tom & Maria - Sweet Maria's Coffee
<Snip>
I am of Welsh descent so I have an excuse for being ignorant (and 
scared of Pookas!) -Tom
-- 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
                   "Great coffee comes from tiny roasters"
            Sweet Maria's Home Coffee Roasting  -  Tom & Maria
                      http://www.sweetmarias.com                Thompson Owen george

15) From: Gary Townsend
I was in the middle of a google search, found that one, and just
copied ,pasted and got sidetracked ( at work, no less, on my break,,,)
And without realizing it hit enter. Then I came back to the desk and
opened up the link. I'm embarrassed, to say the least. I was reading
the description, then looked at the picture, and thought...Ohh No.
From the description, it starts off innocent enough.
Next time I'll look, before i paste!
On Mon, 24 Jan 2005 16:23:16 -0500, Lissa  wrote:
<Snip>

16) From: Barry Luterman
In Hawaiian its a hole

17) From: Obrien, Haskell W.
Thanks Tom!
I/We Appreciate your efforts on this.  I love the name of the shipping
option.  That alone made my afternoon.
Will

18) From: Pecan Jim Gundlach
Great,
      I'll have a 12 pound order in - - - pay day.
        Jim Gundlach
On Jan 24, 2005, at 1:46 PM, Tom & Maria - Sweet Maria's Coffee wrote:
<Snip>

19) From: Brett Mason
Well, if USPS did keep on going, then the Energizer might apply...
On Mon, 24 Jan 2005 16:12:14 -0500, John Blumel
 wrote:
<Snip>
-- 
Regards,
Brett Mason
 HomeRoast
      __]_
   _(( )_  Please don't spill the coffee!

20) From: Douglas Grove
Sorry I didn't check my email sooner.
Can I still reach you at the phone number you gave
this evening?  If not, can you provide another??
Thanks very much,
Doug 
On Mon, 24 Jan 2005 15:44:55 -0600, Gary Townsend  wrote:
<Snip>

21) From: Douglas Grove
Oops, responded to wrong email :)
Sorry about that
Doug
On Mon, 24 Jan 2005 16:48:28 -0800, Douglas Grove  wrote:
<Snip>

22) From: Brett Mason
You could call us all this evening, if you like.
Wish we had stock in your Telco, we'd get rich!
Actually, we all click reply to the wrong email, or send to the wrong
recipient, it's part of the fun...
Brett
On Mon, 24 Jan 2005 16:50:34 -0800, Douglas Grove  wrote:
<Snip>
-- 
Regards,
Brett Mason
 HomeRoast
      __]_
   _(( )_  Please don't spill the coffee!

23) From: Steven Van Dyke
Tom,
Even if I never make use of this shipping option, I'd still point to it as
an example of why I (and so many others) buy from SweetMarias - if there's
something you can do to make the customer's coffee experience better, then
bygawd you'll do it or die trying!
Thanks.
Steve :->

24) From: Mike Womer
Hey Gary, please tell us that you're not in charge of this year's Superbowl show!!!  :-))
Mike,
who still cringes when he thinks of some of the mistakes he's made...
ROTFLMAO

25) From: Sharon Allsup
OK, "The Jury Is Still Out", because I just placed my order tonight,
BUT ... I LOVE this option.  Even with the 12-pound limit, and the
limitations on other items, it's still wonderful for *me* personally
... We don't go through coffee very fast; I roast just for myself and
my husband.  We also tend to order just the 2-pound sizes, because 1lb
isn't really enough to properly try out a coffee, and by the time
we've decided we like something enough to order the 5-pound size,
Tom's already out of it!
What this flat-rate option does is makes it much cheaper - and a bit
easier, too - for me to buy the smaller quantities.   UPS Ground for
12 pounds would have been $14-something ($14.87?) - we're in Georgia,
literally almost the other end of the continent.  Usually the cost of
shipping on a small order means an extra $1 per pound, so, I end up
waiting to order until Tom has 10 or so new things we want to try, and
then placing a 20+-lb order.
Crap, you made it cheap and convenient to impulse buy!  :) :)
Thanks.  I hope it works out.
Sharon

26) From: Dwayne T Walker
Harvey was also the name of Son of Sam's Dog.
:-)
Dwayne
--On Monday, January 24, 2005 3:08 PM -0500 Lissa  
wrote:
<Snip>

27) From: R.N.Kyle
Nice marketing Tom It made me order 12 lbs. But seriously it did save me
money, now to see if gets here in 2  to 3 days instead of 8 days UPS.
Thanks
RK

28) From: Sue
Ditto!  I'm going to place my 12 pound order now!
Thanks for trying it out Tom!
Sue
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