HomeRoast Digest


Topic: My Harvey's experience (25 msgs / 604 lines)
1) From: ginny
the real issue here is that :
NO ONE DOES THEIR JOB, plain and simple
we have lost the ability to inspire/to make/ to ask people do the job they were hired for, period. this attitude lives in every arena of our lives. the system does not work.
ginny

2) From: ginny
Owen:
I also agree with you. There are tons of inspiring people who lead. Simply not enough.
The average worker does not have the people to inspire him/her, period.
Go to any, call any place of business and no one knows what to do, who you should talk to or why you should even be calling them in the first place.
This problem exists not simply at 7 Eleven but at Health Net, the IRS, local city governments; they should all be accountable for their lack of proper training and employee indifference.
ginny

3) From: ginny
I agree, the person that works him/herself does deliver because customer satisfaction is on the top to provide or there is no biz.
it is the big guys who do not give any sense of responsibility to the average worker, no reason to even try, why because they have a captive supply of customers.
g

4) From: ginny
<Snip>
Just to redirect the thread back to Harvey (and away from the
rot-of-modern-society), I think Tom simply ought to add a one liner to his
shipping notification email that the USPS tracking is not tracking, it's
confirmation.<<<
well, will, we are delighted you put your greens away.
Please be advised YOU do not need to redirect traffic.
FYI, Tom is doing you a big favor by having harvey, it is what it is willie. you just can't have everything your way.
ginny

5) From: ginny
Will:
Unless you have a delivery confirmation your one price harvey/one price priority package would not be scanned in.
Ya gottta pay to be scanned, consider yourself lucky today!
ginny

6) From: Will
I would imagine that everyone on this list has used the Harvey option by
now. For me it worked well, delivery from Tom's to Wisconsin in 3 days. The
interesting thing was, even though Tom emails a link to USPS package
tracking, my order was never "scanned into the mailstream".
So the delivery works great, USPS logistics tracking is unreliable.
Will

7) From: miKe mcKoffee
FWIW, USPS does not provide "live time" tracking for Priority mail like UPS 
does only first notice it's supposed to be going and then after the fact 
deliver confirmation update.
Kona Konnaisseur miKe mcKoffee
URL to Rosto mods, FrankenFormer etc.http://mdmint.home.comcast.net/coffee/Rosto_mod.htmFrom: "Will" 
Sent: Thursday, April 28, 2005 10:14 AM
<Snip>

8) From: Hardy M. Cook
My last order got to Maryland in three days. 
Hardy

9) From: Gene Smith
FWIW, USPS does not provide "live time" tracking for Priority mail like UPS
does only first notice it's supposed to be going and then after the fact
deliver confirmation update.
Kona Konnaisseur miKe mcKoffee
And a further FWIW...My one negative experience with USPS shipping revealed 
equally bad tracking *and* delivery.  It was an ebay purchase of 2 VHS 
tapes sent from Florida.  The package never arrived, but the tracking 
indicated that delivery had been attempted and that I would have to go down 
to my local post office to pick it up.
When I went to my post office, they had no idea where it was.  When they 
looked at the schedule and found out who had been delivering to my 
neighborhood that day and questioned her, she had no recollection of either 
an attempted delivery *or* returning anything to the post office for later 
pickup.
*Somebody* entered that information into the tracking website...but it was 
never determined who.  Meanwhile, they searched the local post office in 
vain for the package.  I informed the sender and he checked with the post 
office that he had mailed it from...again, no clues.
A couple of days later, I got an email from him saying the post office had 
returned the package to him as undeliverable!  He sent it out again - this 
time with insurance - and it arrived with no further melodrama.
I have never had a problem like this, before or since...but in this 
particular instance the tracking and the delivery were equally problematic.

10) From: Brett Mason
Sounds about right... 
 In comparison, take the independent worker: entrepreneurial folk take it=
 
all on with a plan to deliver.... Sometimes hard to imagine in a big 
enterprise, but desperately needed...
 Brett
 On 4/28/05, ginny  wrote: 
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-- 
Regards,
Brett Mason
HomeRoast
__]_
_(( )_ Please don't spill the coffee!

11) From: owen cox
come on ginny, don't be so harsh. IMO there are still plenty of
compulsive workaholics out there as well as inspiring examples of
leadership. It is just that 'service' has become such a big part of
our economy that there is considerably more opportunity for failure.
owen
On 4/28/05, ginny  wrote:
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y were hired for, period. this attitude lives in every arena of our lives. =
the system does not work.
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PS
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ribes) go tohttp://sweetmarias.com/maillistinfo.html#personalsettings<Snip>
ribes) go tohttp://sweetmarias.com/maillistinfo.html#personalsettings<Snip>

12) From: John Blumel
On Apr 28, 2005, at 3:28pm, owen cox wrote:
<Snip>
And, of course, 'service' workers tend to be poorly compensated, as 
well as poorly treated by both their employers and the public. It's not 
really hard to imagine why many of them might eventually end up 
somewhere on the spectrum of low morale, general indifference and overt 
hostility. What's remarkable is that they all don't.
John Blumel

13) From: Brett Mason
Kinda makes me wonder why the workers at my local Wal-Mart are so upbeat an=
d 
friendly. I guess nobody told them the harsh truth.... Where I live people=
 
work hard and rise to a level where their pride can keep them. It's no 
wonder such a large percentage of management at Wal-Mart, for example, come=
s 
from rank and file employees willing to work hard and make it happen...
 Astonished in SoCal!
Brett
 Also astonished at the wonderful Zass...
 On 4/28/05, John Blumel  wrote: 
<Snip>
-- 
Regards,
Brett Mason
HomeRoast
__]_
_(( )_ Please don't spill the coffee!

14) From: John Blumel
On Apr 28, 2005, at 5:52pm, Brett Mason wrote:
<Snip>
Two reason's:
1. Certain knowledge that they will otherwise be fired.
2. "Secret Shoppers".
John Blumel

15) From: Mark Tosiello
Well, as far as I'm concerned...I'm HOOKED ON HARVEY!  This is the first 
  delivery I've done via Harvey, but CA to MI in 2 days!!  Gimmie a 
break.   UPS took at LEAST a week.
Color me converted!
Mark
Will wrote:
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-- 
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.10.4 - Release Date: 4/27/2005

16) From: Will
So I've got my 12 lbs put away.
Just to redirect the thread back to Harvey (and away from the
rot-of-modern-society), I think Tom simply ought to add a one liner to his
shipping notification email that the USPS tracking is not tracking, it's
confirmation. I know he's posted that in this forum, but it would help to
re-iterate it in his shipping posts. Of course, USPS should reflect better
information on their site. The site creates an expectation that you get
tracking, which you apparently don't. Otherwise, the option is quite good.
It's faster than UPS and cheaper.
The other thing I wanted to add was... I got a chance to read the latest
Tiny Joy. It's the best one yet. It is really refreshing to read an
owner/entrepreneur's philosophy on why he does what he does. There's a lot
of great content on the SM site but these words seemed more direct.
Will

17) From: Aaron
I just got my harvey today as well.  From shipping to delivery, 2 days 
to florida.   Can't beat that with a stick.
Thing I can NOT understand is, I just sent a package to my parents using 
priority mail, and they are down in south florida,  a LOT less distance, 
same friggin state,  its been 3 days stupid thing hasn't shown up.  Yet 
other priority package can make it across the country in a day???  gotta 
love the post office :/
Mark Tosiello wrote:
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18) From: Gary Townsend
 wrote:
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ed
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Those 'Girls Gone Wild Video's' are usually intercepted by the
substitute employees. i think it's a quality control issue, FWIW Gene
!!!
;-)

19) From: Gene Smith
<Snip>
How did you know those videos involved girls?!?  Actually, it was just one 
girl, though she has performed with her sister in the past...Helen Liang 
demonstrating Water Boxing (Liu He Ba Fa) and Emei Snake Style Boxing.
Gene Smith
riding the wild learning curve, in Houston

20) From: Brett Mason
Well John, there is the off chance they actually like working there. Were=
 
you born sceptical, or have you worked long and hard to develop the 
attitude?
B
On 4/28/05, John Blumel  wrote:
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-- 
Regards,
Brett Mason
HomeRoast
__]_
_(( )_ Please don't spill the coffee!

21) From: Tom Ulmer
I'm not clear on your interests here Gene. Are you pandering or pondering
the exhibited form?

22) From: Tom & Maria - Sweet Maria's Coffee
All the flat rate are barcoded and should be scanned and trackable 
... so you should have been able to get some info. on it.  I am not 
sure if on regular priority mail you still pay extra for tracking, 
but it included with all the priority mail shipments we send except 
apo/fpo and international. -Tom
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-- 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
                   "Great coffee comes from tiny roasters"
            Sweet Maria's Home Coffee Roasting  -  Tom & Maria
                      http://www.sweetmarias.com                Thompson Owen george

23) From: Gene Smith
<Snip>
Oh, I try not to pander or proselytize, Tom...which means my current 
political prospects are dim.  I'm pondering...with an eye to imitation.  I 
have a strong interest in the Chinese martial arts and related health 
exercises generally called 'qigong' (older Romanization: chi kung).
Gene Smith
who'd rather be healthy than deadly, in Houston

24) From: miKe mcKoffee
Tom,
FYI barcoded and scanned yes, but not "trackable" in the normal sense. USPS 
Priority gives no enroute tracking information or even ETA, only 
confirmation of being sent and after the fact confirmation of delivery. BTW, 
you do not pay extra for "normal" Priority delivery confirmation if using 
ePostage postage printing, been using it for years. Don't know about if you 
stand in line at the Post Office and have them put on the postage etc, 
haven't stood in a Post Office line in a long long time! (Some of those 
lines can be really long, especially around Christmas or even just lunch 
hours.) Walking past those lines of people and just setting your packages 
with their already printed labels and postage on the counter and walking 
back out is so much funner! Get some dirty looks sometimes, but have also 
been asked questions and turned on a few people to using online postage 
printing etc.
Kona Konnaisseur miKe mcKoffee
URL to Rosto mods, FrankenFormer etc.http://mdmint.home.comcast.net/coffee/Rosto_mod.htmFrom: "Tom & Maria - Sweet Maria's Coffee" 
Sent: Friday, April 29, 2005 8:45 AM
<Snip>

25) From: Justin Marquez
There are some benefits to living in a small town waaaaaay out in the
boonies as we do.  When I went down to renew my driver's license,
there was nobody ahead of me in line.  When I go to the post office, 2
people is a "crowd".  "Bad Traffic" means hitting one of the 4 or 5
stoplights in town on red or having to wait for a pickup truck to pass
before pulling out onto US180.  OTOH - the nearest Home Depot or Lowes
is 90 miles away.  (The nearest Starbucks is also 90 miles away, but
that may actually count in the "plusses" column.)
Safe Journeys and Sweet Music
Justin Marquez (Snyder, TX)http://www.justinandlinda.comOn 4/29/05, miKe mcKoffee  wrote:
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PS
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TW,
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ou
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