HomeRoast Digest


Topic: Customer Service (6 msgs / 77 lines)
1) From: MMore
I would just like to drop a line of thanks to Tom and all of the folks at  
Sweet Marias for their continued dedication to their product and to customer  
service.  More and more I am seeing decent products and no customer service  at 
all or, even worse, mediocre products coupled with bad service.  Hats  off to 
you all at Sweet Maria's.  Good product + good service =  success.  May you 
enjoy an abundance!
 
Michael A. Roaster of Vienna,  Va.

2) From: Les
Speaking of service,
Visiting "Ground Zero" is amazing. Everything neat and tidy. Nice burlap 
bags of wonder beans stacked in order. The floor clean enough to eat from. =
A 
nice lived in cupping room and friendly staff! Thanks Tom and Maria.
 Les
 On 7/28/05, MMore  wrote: 
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3) From: MMore
One day, I'll get out there to witness it for myself :)  
Michael A. Roaster of Vienna,  Va.

4) From: Rick Copple
Les wrote:
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You know, I'm not at all surprised! They say you can tell a lot about a 
restaurant, how clean they keep the kitchen by how clean their bathroom 
is. I think a lot of that on Internet sales is reflected in the quality 
of the service. I've had nothing but excellent service and I would have 
been surprised to find that their warehouse wasn't kept up with the same 
dedication and support.
Thanks Tom and Maria!
-- 
Rick Copple
Marble Falls, TX
Costa Ricken drinker!

5) From: p&k
I just wanted to publicly acknowledge once again how awesome Sweet Marias is.
Ordered 5 pounds of coffee on Tuesday and was roasting it Friday afternoon.
I know from Oakland to Southern California is close, but never the less where else can you get service like that. 
Thanks again for the excellent coffee and customer service.
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6) From: g paris
You are right on, they are the BEST!!
ginny
On Sun, Aug 22, 2010 at 10:11 PM, p&k  wrote:
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