HomeRoast Digest


Topic: A question about hold for harvey (2 msgs / 111 lines)
1) From: Brian Fowler
This is a multi-part message in MIME format.
Hello,
I'm new to the list and homeroasting.  My first order of beans will be =
arriving on thursday, I can't wait.  Anyway, more the point I keep =
seeing refferences to hold for harvey.  What is this?  I know its some =
sort of shipping/ordering option but thats about it.
Thanks
Brian

2) From: Eddie Dove
Brian,
"Customer pickup - Hold for Harvey ($9.00)" may only be used for ordering up
to 12 pounds of green coffee beans and cotton bags for those green coffee
beans.  It is a United States Postal Service (USPS) Priority Mail shipping
option that Tom made available and disclosed in confidence to this list;
this shipping option does not support package tracking.  There are no
guarantees on timeliness of arrival, but it usually arrives at my home on
the coast of Mississippi in 2-3 days whereas UPS ground usually takes up to
10 days.
Tom's original email is below (the $8.50 is now $9.00).
Hope this helps ...
Eddie
-- 
My Home Coffee Roasting Blog and Profiles for the Gene Cafehttp://southcoastcoffeeroaster.blogspot.com/----------  Begin Harvey Email Text  ----------
---------- Forwarded message ----------
From: Tom & Maria - Sweet Maria's Coffee < tom >
Date: Jan 24, 2005 1:46 PM
Subject: +"Hold for Harvey" aka USPS Flat Rate Box
To: homeroast list < homeroast>
Okay folks, this whole USPS Flat Rate Box has ruined my life. I spent
much of last week and the weekend too trying to figure out a way we
can offer it. It doesn't work. We simply can't offer what needs to be
a volume-based shipping calculation alongside a weight-based
calculation at this time.
So here is our fix ... a temporary "band-aid" approach.
First, I am only telling the list about this right now. It's an
"insider deal" at this point. If it works I will add an page with the
explaination and  "terms and conditions" listed below. Unfortunately,
if it doesn't work out for us, we are going to have to pull it.
The main way this is going to fail is if 1. customers choose it when
they are not eligible, that is, when they are buying something other
than green coffee, and more than 12 Lbs. and 2. when in generates
excessive emails for Maria and Derek and me, with people asking for
exceptions, additions, special circumstances.
Okay, here's the low-tech fix: Buy up to 12 lbs of green coffee ...
it can be 5 Lbs, it can be 8, it can be 10, whatever, but NEVER more
than 12 Lbs. It cannot be any other product except our cloth logo
bags matching the amounts of coffee purchased.
When you check out, chose the purposefully cryptic shipping option
:" Customer Pick Up - Hold for Harvey ($8.50)" We had to make the
option unattractive to those who don't know what it is, who haven't
read this email.
Why Harvey? Well, here's our USPS guy! Why $8.50? We have to add .80
for our USPS pickup fees and packing supplies.
Oh, duh ... this is only good for the U.S. and will work for Alaska,
Hawaii, PR, and FPO/APO too.
Remember, everything bad about the USPS still applies here- spotty
tracking, no insurance currently offered, occasional lost packages,
2-3 days is NOT a guarantee AT ALL - I get some Priority Mails in 2
days, some in 5 ... I have had ones that took 2 weeks!!! Nomatter
what you think about UPS, it's trackable, always insured up to $100,
and about 99% on time according to their time in transit map. If I
lived a few states away and UPS was a couple bucks more, I would
choose UPS personally!
SO this is out beta run of this, and I really hope it works. In a few
months I hope there will be a software upgrade for our system that
will implement it in a better way. Anyone who understands the rules
can try this out. I really hope this saves some money, and doesn't
create headaches for you all or for us.
Tom
--
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                  "Great coffee comes from tiny roasters"
           Sweet Maria's Home Coffee Roasting  -  Tom & Maria
                     http://www.sweetmarias.com               Thompson Owen george
----------  End Harvey Email Text  ----------
On 1/16/07, Brian Fowler  wrote:
<Snip>
-- 
My Home Coffee Roasting Blog and Profiles for the Gene Cafehttp://themeyers.org/HomeRoast/">http://southcoastcoffeeroaster.blogspot.com/Sweet Maria's List - Searchable Archiveshttp://themeyers.org/HomeRoast/


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