HomeRoast Digest


Topic: New Hearthware Policy (3 msgs / 75 lines)
1) From: Gary
   Greetings  all,
         I just sent my dying  HWP to Hearthware for replacement (after
6 months of roasting)  and was told they have a new policy as of this
week.   They will now send out the replacement immediately  after your
phone call to them as long as you can verify it is still under warranty
(fax or email a copy of your reciept to them).  Then you can send your
defective unit to them at your liesure,  knowing that your replacement
is already on its way.
 Great idea!!     No more waiting weeks with no roaster - a fate to
unbearable to consider!
         This company seems committed to do whatever it takes to keep
our business,  while they are hopfully improving their product's
reliability.    This boosts my confidence a bit , as I was already
considering which roaster would be best to replace my HWP with - the
different threads this week sure gave alot of info and opinions on that
subject.  Bottom line- everybody thinks thier roaster is tops -  so take
your pick.
          Regards,
          Gary Stack -  who will be anxiously waiting for the mail
homeroast mailing listhttp://lists.sweetmarias.com/mailman/listinfo/homeroast

2) From: gerald allen green
Thanks, Gary for the post.  It bears out my guess (which I sent to
Hearthware, incidentally, as a piece of advice) that any corporation, whose
product is as clearly identifiable as is theirs with us, would be well
advised to monitor a Web site like Tom and Marias.  One cannot surmise,
within a corporate structure, what argument will carry the day.  But they'd
be worse than stupid if they ignore it. --  Jerry Green
Gary wrote:
<Snip>
homeroast mailing listhttp://lists.sweetmarias.com/mailman/listinfo/homeroast

3) From: Matthew A. Hodges
Hello Everyone, 
I have been on Sweet Maria's homeroast list for approximately 2
months now and have to say I have already learned a great deal
from everyone.  Thank you!  I am just beginning to dive into the
world of homeroasting.
In my brief experience with Hearthware, as Gary, I have found
them quite committed to the product.  My first HG had a meltdown
in its first run.  This was due to the unit's mishandling in
shipment.  I didn't notice prior to using it, but the metal base
of the unit had been knocked so that it was slanted, which
causes the unit to malfunction.  
I called Hearthware and although their computer system was down
(this was 11 days ago), they took my name and address and
shipped out a new base.  As Gary said, they mentioned a new
policy.  However, in my case, they did not require me to ship
the base unit back to them at all.  My new HG arrived yesterday
and I have my fingers crossed that all will be well this time.
Happy roasting,
Matt Hodges
Boston, MA
Do You Yahoo!?
Listen to your Yahoo! Mail messages from any phone.http://lists.sweetmarias.com/mailman/listinfo/homeroast">http://phone.yahoo.comhomeroast mailing listhttp://lists.sweetmarias.com/mailman/listinfo/homeroast


HomeRoast Digest