HomeRoast Digest


Topic: 1st homeroast customer with a catch (16 msgs / 312 lines)
1) From: Kevin
I received my first order for fresh roasted coffee today but there's one
catch...the customer wants 1# pre-ground!  Worst of all the request is from
my sister-in-law.  If I don't do it, you can imagine the flack I'll get from
the Mrs.!  Pre-grinding is akin to pre-staled to me.  Why go through the
bother of freshly roasted coffee if you're just going to pre-grind the
beans?  I'm at a loss as to if I should fill this order or stick to my guns
and supply only whole beans.  Any suggestions?
-- 
My home coffee roasting blog:http://homecoffeeroastblog.blogspot.com/Kevin

2) From: Lynne Biziewski
No suggestions, but imagine my dismay when I discovered that the beans I was
going to roast & sell to my ex bf would end up getting ground in a BLENDER -
all at once.
You could do what many have suggested - get an inexpensive whirly-blade &
gift it to her... better than having it all preground.
Lynne
On 4/16/07, Kevin  wrote:
<Snip>
-- 
When the power of love is greater than the love of power, the world will
then have peace.

3) From: john nanavati
I work to be a purist but only as far as I'm concerned. When I roast for my
friends I like to create something that they will enjoy. For me, it's akin
to cooking. Who wants to cook a meal for someone if they aren't going to
enjoy it. I'd prefer to cook the foods and style that my audience will enjoy
- it gives me more pleasure having my friends and family enjoy the results
than trying to force them to enjoy what I do.
I would give them the pre-ground if that's what they want. If you have the
ability to vacuum seal, then you could portion it out. but i've had the same
experience with a couple friends asking for coffee and they want it
pre-ground. Btw, they still thought it tasted better than what they're used
to.
On 4/16/07, Kevin  wrote:
<Snip>
--
John Nanavati
Plainfield, New Jersey

4) From: Sheila Quinn
If she has a birthday coming up, give her a coffee grinder! ;)
Kevin wrote:
<Snip>

5) From: miKe mcKoffee
<Snip>
[mailto:homeroast-admin] On Behalf Of Lynne Biziewski
<Snip>
whirly-blade & gift it to her... better than having it all preground. 
<Snip>
Not a bad suggestion for no suggestion! :-)
Pacific Northwest Gathering Vhttp://home.comcast.net/~mckona/PNWGV.htmKona Kurmudgeon miKe mcKoffee
URL to Rosto mods, FrankenFormer, some recipes etc:http://mdmint.home.comcast.net/coffee/Rosto_mod.htmUltimately the quest for Koffee Nirvana is a solitary path. To know I must
first not know. And in knowing know I know not. Each Personal enlightenment
found exploring the many divergent foot steps of Those who have gone before.
Sweet Maria's List - Searchable Archiveshttp://themeyers.org/HomeRoast/

6) From:
Kevin:
Grind the damn coffee for your sister-in-law and be grateful she supports your habit!!
What is wrong with homeroasters that do not understand that folks don't have a grinder, want to see if your grinder is better or just want familiar to them, read ground beans!!!
ginny
---- Kevin  wrote: 
<Snip>

7) From: Ed Needham
It's just like catching a big bass...
First you have to have the proper bait and then present it to the bass in 
such a way as to impress him.  When he comes up to taste it, (usually just a 
little nibble) that's not when you set the hook.  It's after the nibble, 
when he's fully committed to grabbing the bait and swallowing.  You set the 
hook with a violent backswing of the rod, then reel him in.
Pregrind this time without much fanfare. (nibble)  When they come back for 
more and tell you how wonderful it was, set the hook by telling them how 
much better it would be freshly ground.  (zing!)
*********************
Ed Needham
"to absurdity and beyond!"http://www.homeroaster.com(include [FRIEND] in subject line to get through my SPAM filters)
*********************

8) From: Brett Mason
... and then give them a whirley-blade gfrinder - the one you don't use
anymore...
Ginny's right though.  These people (family) do happen to believe that your
beans are better than the old whole beans on the grocery aisle.  You should
be honest with them - if the ONLY advantage to your roast is it is freshly
ground, then you need more practice roasting.  On the other hand, if you
actually roast well and make a product that is enjoyable, it has to be
better than lower grade beans that were roasted a while ago - so grind the
coffee and move on...
Brett
On 4/16/07, Ed Needham  wrote:
<Snip>
-- 
Cheers,
Bretthttp://homeroast.freeservers.com

9) From: Eddie Dove
Kevin,
There is a lot to said for peace in the family ...
Lots of good suggestions so far, just remember to set the drag
properly on the reel ...
On your next Sweet Maria's order, add a Bodum C-Mill and gift it ...
Eddie
-- 
Docendo Discimus
Home Coffee Roasting Blog and Profiles for the Gene Cafehttp://themeyers.org/HomeRoast/On 4/16/07, Kevin  wrote:">http://southcoastcoffeeroaster.blogspot.com/Sweet Maria's List - Searchable Archiveshttp://themeyers.org/HomeRoast/On 4/16/07, Kevin  wrote:
<Snip>

10) From: Floyd Lozano
Charge $2 extra a lb for grinding.  Say after a few lb you coulda got a
grinder.
-F
On 4/16/07, Brett Mason  wrote:
<Snip>

11) From: Scott Petersen
Ed Needham wrote:
<Snip>
This is similar to how I got my friend hooked on my home roast.
1) Talk up how I am home roasting and how good it is
2) Bring my Aeropress and grinder to the office and share one day at
coffee time
3) Gift a 1/2 pound of coffee (Uganda Organic Bugisu)
4) Offer to roast for him and pre-grind the first pound.
5) Tell him why the coffee wasn't as good as when I shared in step 2 and
how he needs a grinder.
6) Listen to him say how this coffee is good but he can drink any old
coffee as I give him pound number 4 of whole beans.
6) Listen to him a couple of weeks later as he says that the office
coffee tastes like cardboard and how even the beans he bought when he
was out of mine tasted bitter and awful.
7) Feel the warm glow of satisfaction of bringing another person into
the fold.
Cheers
Scott Petersen

12) From: L. Michael Fraley, MD
I like that illustration, Ed.  Very effective!
Michael
On Apr 16, 2007, at 9:46 PM, Ed Needham wrote:
It's just like catching a big bass...
First you have to have the proper bait and then present it to the bass 
in such a way as to impress him.  When he comes up to taste it, 
(usually just a little nibble) that's not when you set the hook.  It's 
after the nibble, when he's fully committed to grabbing the bait and 
swallowing.  You set the hook with a violent backswing of the rod, then 
reel him in.
Pregrind this time without much fanfare. (nibble)  When they come back 
for more and tell you how wonderful it was, set the hook by telling 
them how much better it would be freshly ground.  (zing!)
*********************
Ed Needham
"to absurdity and beyond!"http://www.homeroaster.com(include [FRIEND] in subject line to get through my SPAM filters)
*********************

13) From: Jim De Hoog
Kevin,
Pre-grind the pound for your sister-in-law.  I gifted in-laws for Christmas this year, knowing that the mother-in-law did not have a grinder and ground it for them before they left.  What was really amazing is that my mother-in-law was amazed at the amount of coffee I put in basket to brew 1 - 7gram scoop per 5/6 ounces of water (whole beans before grinding).  She wanted to see what the coffee would taste like if she brewed the grounds again, so she took a pots worth of al;ready brewed grounds, froze them and took them home to try later.  Last time I talk to her the grounds were still in the freezer.
Jim "Ice Bucket Roaster" De Hoog
----- Original Message ----
From: Kevin 
To: homeroast 
Sent: Monday, April 16, 2007 7:32:56 PM
Subject: +1st homeroast customer with a catch
I received my first order for fresh roasted coffee today but there's one catch...the customer wants 1# pre-ground!  Worst of all the request is from my sister-in-law.  If I don't do it, you can imagine the flack I'll get from the Mrs.!  Pre-grinding is akin to pre-staled to me.  Why go through the bother of freshly roasted coffee if you're just going to pre-grind the beans?  I'm at a loss as to if I should fill this order or stick to my guns and supply only whole beans.  Any suggestions? 
-- 
My home coffee roasting blog:http://homecoffeeroastblog.blogspot.com/Kevin

14) From: Kevin
Thank you all for the great responses!  Ed, I loved your fishing analogy and
took it to heart.  My sister-in-law has a grinder, for her it's a
convenience thing (less time in the morning).  I'll sell it ground but
charge a $1-$2 per pound premium, since she's family maybe just an extra
$1.  I'm giving her the first pound on the house anyway (Agua Tibia roasted
to FC to bring out the chocolate).
BTW, I now officially love my Technivorm Moccamaster CD.  Makes superior
coffee by far if you just let it do its thing without too much fiddling.

15) From: Angelo
The customer is always right...
Grind the coffee. If they develop the taste discrimination to notice 
the difference between the first (fresh) cup and the last (stale) 
cup, and mention it, then you can help them out with the bean coffee. 
If they notice no difference, keep grinding but charge them for it...

16) From: Cameron Forde
If you do grind the coffee, remember that some grinders should not run
for long (1 lb) periods of time.  Check out the duty cycle and break
the pound up into batches and let the grinder cool between.
Cameron
On 4/17/07, Angelo  wrote:
<Snip>
-- 
ceforde


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