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Topic: Kobos espresso machine svc > RE: +PNWG V one week away (33 lines)
1) From: miKe mcKoffee
Mike,
Sorry to hear Loretta has to work next Saturday. Such is life.
Kobos wise didn't ask about scope of parts carried but plan too. Turns out
they were out of stock for the LSM steam arm and valve but no biggy, making
do with one for now. I actually have a bit of problem with the Bric' and
need to replace a cracked T fitting in HX loop down at the bottom by OPV (I
believe it's an OPV, feeds to drip tray:-). Deveon @ EPNW said just needs
the thread size/pitches since don't have Bric' schematics and turns out
1st-Line won't let you talk to someone on the phone about part numbers. MUST
email their sales dept. with description of what is wrong/needed and they'll
forward it to their svc dept. to see if they can come up with a PN and then
email me and then I MUST order it via the web. Give me a break, not going
through those circles unless absolutely last resort, ridiculous IMO. Bric's
limping functional at the moment, i.e. leaks dripping out the bottom so
sitting in a cookie sheet and turn the water line off when not in use. I
tried teflon taping the female OPV threads and small hose clamp on fitting
but didn't work, in fact leaking faster now than when I screwed with it last
Saturday!!! But just haven't had time to take it out and either ship it up
to Olympia, or now rather going to check with Kobos first. Plan to call them
tomorrow and see if they work on Fiorenzatos and can (1) fix it (2) not
costing an arm and leg and (3) by Friday if dropped off Monday night or
Tuesday.
miKe
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