HomeRoast Digest


Topic: heads-up (6 msgs / 386 lines)
1) From: Sandy Andina
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I was all set to pick up my new Livia 90S from the repair shop  
(which, you might recall, offered to sell me one in trade for my  
ailing and apparently incurable 90A plus $500 and the $250 I'd  
previously paid for troubleshooting, cleaning, and tuneup). I called  
today and got quite an earful from the shop owner. Turns out that  
Pasquini has admitted they have been having problems with the plating  
flaking off the heating elements and shorting out the machines--both  
auto and semiauto--which short has been variously frying the boilers  
and zapping the circuitry to the auto-fill (computer-controlled even  
in the semi-auto) and pump, resulting in the same problem my machine  
has.  They offered to sell the shop Livia 90s at a very deep discount  
in quantities of five or more, but refuse to warranty them AT ALL any  
more because of this known defect--they said what they would do in  
case of malfunction is require consumers (or the repair shop) to ship  
the Livias back to Los Angeles for them to examine and determine if  
any malfunction is theirs or the consumers' fault.  This was  
unacceptable to the shop owner, who feels that not only is the  
flaking metal a health hazard to which customers ought not be  
exposed, but that this policy would give Pasquini an opportunity to  
absolve itself of ANY responsibility by declaring all malfunctions  
the consumers' fault (e.g., failure to adequately protect against  
power surges or leaving the machine on 24/7).  Instead I will be  
getting a rebuilt Magister semi-auto, warranted by the shop for a  
year, at a deal which I am not at liberty to disclose (but more than  
satisfactory).   I have been advised not to recommend a Pasquini  
prosumer machine to consumers seeking to step up to an HX or better  
class of machine.  The shop owner will stop using his own Livia 90S  
and use a Magister at his home instead. (Apparently, Pasquini has  
also been marketing its multi-group rotary-pump plumb-in machines  
over the net to restaurants and consumers alike, with no assistance  
in installation and training). Forewarned is forearmed.
Sandy
www.sandyandina.com
www.sass-music.com
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I was all set to pick up my new Livia 90S from the repair =
shop (which, you might recall, offered to sell me one in trade for my =
ailing and apparently incurable 90A plus $500 and the $250 I'd =
previously paid for troubleshooting, cleaning, and tuneup). I called =
today and got quite an earful from the shop owner. Turns out that =
Pasquini has admitted they have been having problems with the plating =
flaking off the heating elements and shorting out the machines--both =
auto and semiauto--which short has been variously frying the boilers and =
zapping the circuitry to the auto-fill (computer-controlled even in the =
semi-auto) and pump, resulting in the same problem my machine has.  They=
 offered to sell the shop Livia 90s at a very deep discount in =
quantities of five or more, but refuse to warranty them AT ALL any more =
because of this known defect--they said what they would do in case of =
malfunction is require consumers (or the repair shop) to ship the Livias =
back to Los Angeles for them to examine and determine if any malfunction =
is theirs or the consumers' fault.  This was unacceptable to the shop =
owner, who feels that not only is the flaking metal a health hazard to =
which customers ought not be exposed, but that this policy would give =
Pasquini an opportunity to absolve itself of ANY responsibility by =
declaring all malfunctions the consumers' fault (e.g., failure to =
adequately protect against power surges or leaving the machine on 24/7). =
 Instead I will be getting a rebuilt Magister semi-auto, warranted by =
the shop for a year, at a deal which I am not at liberty to disclose =
(but more than satisfactory).   I have been advised not to recommend a =
Pasquini prosumer machine to consumers seeking to step up to an HX or =
better class of machine.  The shop owner will stop using his own Livia =
90S and use a Magister at his home instead. (Apparently, Pasquini has =
also been marketing its multi-group rotary-pump plumb-in machines over =
the net to restaurants and consumers alike, with no assistance in =
installation and training). Forewarned is forearmed. =
Sandywww.sass-music.com
= = --Apple-Mail-96--483920327--

2) From: Brian Kamnetz
I sure hope this works out for you, Sandy. I am looking forward to
hearing about your experiences with this machine. I briefly searched
for it on the internet and, from the little bit that I had time to
review, it sounds like a very solid performer.
Brian
On 10/16/07, Sandy Andina  wrote:
<Snip>

3) From: Sandy Andina
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Hi, Brian,
I searched the net and as I said in a post I just sent, I think I  
will be disappointed.  Unless Magister has come up with a pour-over  
HX (or the shop can convert a plumb-in to a reservoir or put a heat  
exchanger into a single boiler, what I will be getting will be solid  
but inferior to the Silvia I already own--a HUGE step backward,  
IMHO.  I really, really miss the Livia's hot water tap and real steam  
wand--from the shape of the Magister home model's wand I doubt it'll  
let me microfoam in any quantity.
On Oct 16, 2007, at 5:42 PM, Brian Kamnetz wrote:
<Snip>
Sandy
www.sandyandina.com
www.sass-music.com
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Hi, Brian,I searched the net and as I said in a post I just sent, I =
think I will be disappointed.  Unless Magister has come up with a =
pour-over HX (or the shop can convert a plumb-in to a reservoir or put a =
heat exchanger into a single boiler, what I will be getting will be =
solid but inferior to the Silvia I already own--a HUGE step backward, =
IMHO.  I really, really miss the Livia's hot water tap and real steam =
wand--from the shape of the Magister home model's wand I doubt it'll let =
me microfoam in any quantity.  
On Oct 16, 2007, at 5:42 =
PM, Brian Kamnetz wrote:
I sure hope this works out for you, Sandy. I am = looking forward tohearing about your = experiences with this machine. I briefly searchedfor it on the internet and, from the little bit that = I had time toreview, it sounds like a very = solid performer. Brian On 10/16/07, Sandy Andina <sandraandina> = wrote: Instead I will begetting = a rebuilt Magister semi-auto, warranted by the shop for a year, at = adeal which I am not at liberty to disclose (but = more than satisfactory). homeroast mailing listhttp://li=sts.sweetmarias.com/mailman/listinfo/homeroastTo change your personal list settings (digest = options, vacations, unsvbscribes) go to http://=sweetmarias.com/maillistinfo.html#personalsettings = Sandywww.sass-music.com
= = --Apple-Mail-98--480452773--

4) From: RK
This is a multi-part message in MIME format.
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<Snip>
responsibility by declaring all malfunctions the consumers' fault (e.g., =
Sounds like your repairman is a stand up guy, I'm glad you are getting a =
machine to your liking and commend your repairman for his customer =
service.
Sorry you had such a time, and find that Pasquini's answer to and =
obvious production problem was deplorable and they should be ashamed of =
themselves for such irresponsibly to its consumers.
Cheers
Ron Kyle
RK Drums

5) From: Sandy Andina
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I'd sure like to be a fly on the wall at the Restaurant Show tomorrow  
morning when he confronts the Pasquini rep!
On Oct 18, 2007, at 5:30 PM, RK wrote:
<Snip>
Sandy
www.sandyandina.com
www.sass-music.com
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I'd sure like to be a fly on the wall at the Restaurant Show tomorrow =
morning when he confronts the Pasquini rep!
On Oct 18, =
2007, at 5:30 PM, RK wrote:
snip:>would give = Pasquini an opportunity to absolve itself of ANY responsibility by = declaring all malfunctions the consumers' fault = (e.g., Sounds = like your repairman is a stand up guy, I'm glad you are getting a = machine to your liking and commend your repairman for his customer = service.Sorry you had = such a time, and find that Pasquini's answer to and obvious production = problem was deplorable and they should be ashamed of themselves for such = irresponsibly to its consumers.CheersRon = KyleRK = Drums Sandywww.sass-music.com
= = --Apple-Mail-26--304292402--

6) From: Slinkster
There's a 2-group manual La Cimbali on the Austin CL for reasonable money.
I broke down today and made an iced cafe au lait thing because it 
continues to be *so hot* here.  I pulled a double of a 6-day workshop 
espresso blend from SM, added unsteamed heavy cream straight from the 
fridge, and two icecubes.  The shot was good and it is hard to dislike 
dairy products of any sort.  The ice ruined it though :D
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