I did my first roast with mine and love it so far. I opted for profile
4, which was a little slow for my general roasting so I will probably
stick with 3 after I play abit.
very quiet compared to the I roast, and the capacity, oh im in heaven!!
I had a question that I wrote to the behmor site asking about the
roaster and I was called by Mr. Behm about 20 minutes later to explain
in full what I wanted to know. Folks, you can't beat customer service
like that. I feel like the man is sincere too, I believe that this kind
of customer service is going to be there always, and isn't just a suckup
because he's trying to peddle a new product. The man has a sincere
passion about his roaster and customer service. He seems to share
Tom's ethics on customer service and product quality. This is a good
thing no matter how you look at it.
Now for some of the comments made about the product and my take on them.
The manual being written like he is afraid of being sued, Oh I bet he
is!!! In this pathetic society that we live today where folks walk
around literally looking for some reason to sue and leech a free ride,
he's just covering his ass, I don't blame him one bit, there are plenty
of pathetic people out there.
Let's also not forget that he's probably selling overseas too, europe,
england, etc, and their rules can be pretty strict as well, so he
probably needs to hammer it in to cya over there too.
starting a fire if you press the stop button, with any roaster, if you
have the beans superheated and then just throw them to stew in a
scalding pile, then yah, you can start a fire, the warning is more to
remind people not to do stupid things, more of anything. Even if he
disabled the stop button, all one would need to do is pull the power
cord, and same effect. that'd be kind of like telling people not to fry
food on their stove anymore because if they throw water on a fire it
on the lack of a temperature device, yah that would be a nice addition
to see what kind of temps are going on.but then what about the
accuracy? If it's showing roaster temp, then folks will complain they
want bean temp not roaster temp.
On the computer interface and all that stuff, again, for some that would
be useful, but then again, when we start adding all kinds of gadgetry
the 299 roaster becomes a 399 roaster and then some. Look at how
obnoxiously insane the prices of the hot top has climbed because of a
few additions. Im sorry, I have been in manufacturing before and the
markup on those type of things is insane, but as long as folks kept
buying them, they had no reason to get a bit more down to earth with the
$$$ on the price tag.
Who knows, now that there is a high quality roaster on the market at
less than half the price, that does just as well, for over double the
batch size, maybe they will start coming down in price as well... it
could be a win win situation for all.
Overall, I like what I see with the behmor so far. Ill have to run a
ton of beans through it fully tinkering but it's pretty much idiot proof
so far it seems. I mean if I can use it first time out of box and make
a decent batch, anyone should be able to.