HomeRoast Digest


Topic: error 6 on behmor please help (9 msgs / 203 lines)
1) From: Tim Harvey
Fellow roasters,
Roasting a bunch of beans for a get together w/friends tomorrow and BAM! My behmor stopped with the dc motor error.  I put a call in to behmor, but wondered if anyone had the same problem?  Is this the "loose wire" problem? Any input is appreciated!  Never tried a cinnamon roast before, but now I have a pound of it!
Tim

2) From: Samuel Edmondson
My brother got a behmor from sweetmarias for Christmas.  I was on the 
phone with him today while he was going through the first dry run for 
the machine.  It developed an error 6, which was quite a 
disappointment.  It was 6:40pm on what Canucks know as Boxing Day, so I 
suggested giving them a call to see if there was anything that could be 
done by the user before sending the unit back.  He called, and Joe had 
him do a little troubleshooting over the phone.  The motor was sparking, 
so it turns out the unit needs to go back, which is a little of a 
bummer.  Joe said he wouldn't be able to get a replacement sent until 
tomorrow, but he ended up emailing an hour later that it was on the way.
This is my brothers first foray into homeroasting.  Instead of being 
dejected by a DOA roaster, he's thrilled with Behmor because 1> the 
owner is involved and concerned with customer satisfaction, 2> he 
received competent technical support, and 3> the company has gone above 
and beyond in what passes for customer service these days, to get a new 
unit sent promptly - without demanding a deposit, that the original unit 
be received by mail first, or any such thing.
Although it's a disappointment to get a dead unit, you have to give Joe 
credit for doing everything he can to make it right.  Cheers Joe!
--Samuel Edmondson
samuel.edmondson
Tim Harvey wrote:
<Snip>

3) From: Barry Luterman
It seems Joe has been there from day one with this machine. The 2, # 6
errors seem to be the only ones he couldn't handle by telephone and yet he
was still there above and beyond what most manufacturers are willing to do.
On Dec 26, 2007 6:28 PM, Samuel Edmondson 
wrote:
<Snip>

4) From: raymanowen
Brand new electric motors that run and then stop running will have a problem
so obvious to visual inspection and instantly repairable, that it wouldn't
even rate a phone call to bother Joe.
Just Look, See and Solve the problem. Send the man an email at your leisure
that he can read in his, detailing your observations and solution. You won't
need any parts to fix it, just reconnect a wire or reseat a brush.
If you want a trouble free brand new design, you're almost there- just a few
hundred dollars short. If the price rises before I can get one, I'll know
whom to thank.
Cheers, Mabuhay -RayO, aka Opa!
On Dec 14, 2007 2:23 PM, Tim Harvey  wrote:
<Snip>
-- 
"When the theme hits the bass, I dance the Jig!" - -Virgil Fox at the Mighty
Wichita (ex- NYC Paramount) WurliTzer- 1976

5) From: Samuel Edmondson
Maybe you're competent to troubleshoot and repair electric motors which 
arc when power is applied, most people are not.  I am surely not 
competent to tell whether a particular electric motor problem is a 
result of faulty windings, misshapen brushes or an upstream part 
delivering too much voltage or current - particularly when there's no 
device schematic, specifications or tolerances provided.  If that's your 
thing, good on you.  Most of us though don't have adequate training in 
electrical theory, or assembly, soldering and such.
I'm perfectly willing to go through troubleshooting, disassembly and the 
like over the phone before anyone wastes money on postage.  I expect 
most people are, especially when they have confidence that the 
manufacturer will make things right in the end.  With Behmor, I have 
confidence that Joe will stand behind his product and resolve the 
problem fairly.
Now, Joe could pretend there wasn't a problem like most electronic 
device manufacturers do when production problems first arise.  He could 
supply schematics and tell everyone to fix it themselves, like DIY 
electrical kits did when I was a kid.  He could charge users shipping 
both ways for units which failed during warranty, like many consumer 
device manufacturers do, and charge ridiculous service fees for 
repairs.  Instead he's chosen to establish that he understands that 
there is a problem, and do what he can to resolve it.  In my brothers 
case, that meant some troubleshooting over the phone, then promising to 
ship a replacement.  That sort of customer service goes a long way with 
some of us, and that's going to affect what we tell people when they ask 
about home roasting, roasters, and what we think of Behmor.
--Samuel Edmondson
samuel.edmondson
raymanowen wrote:
<Snip>

6) From: Brett Mason
Great news for your brother!
Excellent choice of products, Sweet Maria's; and
Well Done, Sir Joe of Bemoreland....
Brett
On 12/26/07, Samuel Edmondson  wrote:
<Snip>
-- 
Cheers,
Bretthttp://homeroast.freeservers.com

7) From: C. Herlihy
 I had the same problem-error6-after a few days of roasting with mine. Joe had me check for loose wires (calling on a sunday after I'd sent an email sat. night), then sent a new one immediately, without my having to return the defective one. FedEx got it to me in 3 days. That's good customer service! I even got the new smaller hole basket. Best little roaster deal out there, no question.
 C
Samuel Edmondson  wrote: Maybe you're competent to troubleshoot and repair electric motors which 
arc when power is applied, most people are not.  I am surely not 
competent to tell whether a particular electric motor problem is a 
result of faulty windings, misshapen brushes or an upstream part 
delivering too much voltage or current - particularly when there's no 
device schematic, specifications or tolerances provided.  If that's your 
thing, good on you.  Most of us though don't have adequate training in 
electrical theory, or assembly, soldering and such.
I'm perfectly willing to go through troubleshooting, disassembly and the 
like over the phone before anyone wastes money on postage.  I expect 
most people are, especially when they have confidence that the 
manufacturer will make things right in the end.  With Behmor, I have 
confidence that Joe will stand behind his product and resolve the 
problem fairly.
Now, Joe could pretend there wasn't a problem like most electronic 
device manufacturers do when production problems first arise.  He could 
supply schematics and tell everyone to fix it themselves, like DIY 
electrical kits did when I was a kid.  He could charge users shipping 
both ways for units which failed during warranty, like many consumer 
device manufacturers do, and charge ridiculous service fees for 
repairs.  Instead he's chosen to establish that he understands that 
there is a problem, and do what he can to resolve it.  In my brothers 
case, that meant some troubleshooting over the phone, then promising to 
ship a replacement.  That sort of customer service goes a long way with 
some of us, and that's going to affect what we tell people when they ask 
about home roasting, roasters, and what we think of Behmor.
--Samuel Edmondson
samuel.edmondson
raymanowen wrote:
<Snip>---------------------------------
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8) From: Justin Marquez
Your "project"...
You want it done FAST.
You want it done RIGHT.
You want it done ON BUDGET.
Pick ANY TWO...
Safe Journeys and Sweet Music
Justin Marquez (CYPRESS, TX)
On Dec 27, 2007 1:04 AM,  wrote:
<Snip>

9) From: raymanowen
My philosophy is that any machine that suddenly stops functioning properly
was just like a completely assembled jigsaw puzzle before it stopped.
Infantile mortality, they call it.
If you're working on a jigsaw puzzle for a few days, and the cat steals a
piece, there isn't much training that can help you realize exactly what
shape you need, and exactly what it ought to look like. You just look at the
puzzle and it's obvious. -ro
On Dec 27, 2007 1:08 AM, Samuel Edmondson 
wrote:
<Snip>
-- 
"When the theme hits the bass, I dance the Jig!" - -Virgil Fox at the Mighty
Wichita (ex- NYC Paramount) WurliTzer- 1976


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