HomeRoast Digest


Topic: To dying IR2 owners... be a squeaky wheel (4 msgs / 97 lines)
1) From: Cj. Aberte
Yep, it finally died - completely and absolutely shut down at a dead 
cold point and refuses to run!
The back story - had problems about 3-4 mos. ago with the roaster not 
getting hot enough. Took off the base cover and vacuumed out the 
insides and it went back to working (for awhile, obviously). Worked 
ok.. (still watched it like a hawk).
Today - called the retailer and he suggested contacting Hearthware 
directly - the things shouldn't be dying after a year's use (his 
words). Called Chicago (1-888-287-0763) talked to customer service. 
These guys don't know what's going on out here (if they're not 
"fibbing"). We're not making enough noise here about these things 
dying! Those of you with IR2's that aren't lasting not only need to 
be calling your retailers, but also the manufacturer. Those that 
haven't, need to do so. Be the squeaky wheel! It's possible that you 
might be pleasantly surprised - I was!
Cj. Aberte       @>----      Melbourne, FL  USA

2) From: Larry Williams
Cj.
If you recall I put a post on the list and you suggested cleaning the 
inside which I did along with washing the pot and chaff lid.  I called 
SM and I was within the warranty period (one year) by three days, but 
your suggestion  worked and the unit is OK.  I think I also had voltage 
issues on the outside plug I was using.  So I am on my own now if it dies.
Good Luck.
Larry
Cj. Aberte wrote:
<Snip>
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3) From: Cj. Aberte
At 05:20 PM 12/31/2007, you wrote:
<Snip>
This is not aimed at you, Larry. My unit was also out of warranty. 
What we're talking about here is a product that (at least according 
to what Customer Service at Hearthware says) should be lasting quite 
a lot longer than just barely over their warranty year - that aren't. 
If people aren't contacting the company to let them know, the only 
source is what a retailer is getting back in for warranty 
replacements. It's a lot of "supposes" (not that companies aren't 
known for telling people what they want to hear..) but IF Hearthware 
really doesn't know about the machines, then they do need to hear about them.
I'm saying if you have a *new* IR2 (the ones that came out just 
before Christmas a little over 2 years ago - the ones with the 
extended programmability) that's died *since they were introduced* 
(not just within the warranty period - not my recommendation but from 
Customer Service, Hearthware) the people that manufacture the machine 
aren't aware there's a problem brewing out here (according to what 
they're saying)! We need to be contacting the company! All the better 
if you still have the unit and/or original sales slips. The retailers 
are wonderful for handling "warranty" replacements (I did that route 
too) but the "problems" aren't making through that layer frequently 
enough - back to the company so they're aware.
I'm saying that if we're going to complain about the product, at 
least complain to someone to whom it will do some good complaining!
Cj. Aberte       @>----      Melbourne, FL  USA

4) From: raymanowen
Note to all dying IR-2 owners:
   - Could you send me your IR-2 before you die? -ro
On Dec 31, 2007 6:06 PM, Cj. Aberte  wrote:
<Snip>
-- 
"When the theme hits the bass, I dance the Jig!" - -Virgil Fox at the Mighty
Wichita (ex- NYC Paramount) WurliTzer- 1976


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