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Topic: I hate UPS (26 msgs / 515 lines)
1) From: Paul Helbert
SM order was scheduled to arrive today. Weather forecast is for our ever
popular "winter mix" tonight and tomorrow morning. Looks like the UPS driver
decided it would be prudent to get back to Front Royal before it started to
get slick. He filed a "DIRECTIONS TO THE RECEIVER'S LOCATION ARE NEEDED FOR
DELIVERY. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION. / A POSTCARD HAS
BEEN SENT TO THE RECIPIENT REQUESTING THAT THEY CONTACT UPS" message. Looks
like he has no intention of delivering here tomorrow either since he will be
awaiting my reply to the postcard which won't get here until Monday (by
which time the roads should be clear). They have my correct address as
supplied by SM. I've never seen USPS or FedEx pull a stunt like this.
It's nice living in the country in a beautiful location, but we are at the
end of all routes. County line half a mile away. We are just beyond the
outer limits for cable, broadband, etc. Oh well, we have a comfortable stash
of coffee and can roast, grind & brew even if the power goes off.
Paul Helbert
Tenth Legion, VA
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2) From: Steven Van Dyke
I'm lucky in that here in KC pretty much all of the delivery methods 
are good, but on rare occasions I have things come UPS that require 
an actual live signature.
Once again I'm lucky in that the UPS Depot isn't that far from my 
house - only a couple of miles from my work.  If you call their 800 
number (800-PICK-UPS) you can arrange to go to the depot and get it 
yourself.  Since he decided to 'wait for the postcard' it shouldn't 
be on the truck and you should be able to get it today.
At 09:16 PM 2/21/2008, you wrote:
<Snip>
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3) From: Paul Helbert
 Last night I called the 800 number twice. First time they verified that
they did in fact have my correct address and said they would have someone
from the Front Royal facility call me "within the hour". Three hours later
(the phone unused during the time) I made the second call. This time I was
told it would come today. But tracking this morning does not show the
package to be back on the truck. It is fifty-two miles from UPS depot to my
house.We'll see.
 Everything is covered with a quarter inch of black ice with forecast of
more to come during the day.
On Fri, Feb 22, 2008 at 6:45 AM, Steven Van Dyke 
wrote:
<Snip>
-- 
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4) From: Kelly Wilson
See this is where I would be insisting on talking to supervisors and  
supervisors of supervisors. I have a theory of corporate complaining.  
If you keep chewing your way up the food chain. Often, not alays, you  
will find one of two things. 1 a person who believes in customer  
service who will solve your problem. or 2 , you will find someone  
whose boss hates them and  is just looking for a reason to fire them.  
WHen you chew your way up the food chain to that person, they now that  
if their boss gets one more complaint it might be the straw that broke  
the camels back. SOmetimes they will be very accommodating under those  
conditions. I have gotten replacement computers this way, extensions  
of warrantees, upgraded hotel rooms. I don't do it willy nilly, or  
just for fun, but when I pay top dollar for a service or product, I am  
pretty insistent on getting what I paid for. I am well capable of  
creating a situation where it is cheaper and easier to solve my  
problem than to continue the conversation.
best,
Kelly
On Feb 22, 2008, at 7:18 AM, Paul Helbert wrote:
<Snip>
Kelly G. Wilson
205 Peabody Building
Psychology Department
University of Mississippi
Oxford, MS 38677
ph: 662.915.5256
fax: 662.915.5398
(do not use either of these spring '08 or any summer)
ph: 662.816.5189 (best phone number)
fax: 662.236.3202
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5) From: Rich
Kelly, UPS at the 800 number is carefully trained to hang up on you if 
you demand to "chew up the food chain".  You will need to figure out how 
to obtain the real local phone number of your local center.  Other than 
that it will be "thank you for picking UPS" -drop to dial tone-...
Kelly Wilson wrote:
<Snip>
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6) From: Slinkster
Paul Helbert wrote:
<Snip>
Black ice is a good reason for keeping the fleet stabled.  I feel your 
pain but black ice on the ground with more coming strikes me as good 
reason for waiting a couple of days for your delivery.
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7) From: Paul Helbert
Then why can't they be honest about it? Most folks would understand.
On Fri, Feb 22, 2008 at 9:53 AM, Slinkster  wrote:
<Snip>
-- 
You can win a war like you can win an earthquake.
                                              -- Bumper sticker
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8) From: Brett Mason
America - Service:Delivery - Land of Litigation
That's why they can't be honest about it...
Brett
On 2/22/08, Paul Helbert  wrote:
<Snip>
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9) From: Slinkster
Paul Helbert wrote:
<Snip>
No argument with that.  When your driver does finally show up you should 
as him why he chose that instead of the correct reason for the delay.  I 
tolerate weather delays but I do expect them to be documented correctly 
by delivery services.
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10) From: Floyd Lozano
Well I'm satisfied with UPS, at least today - the driver was whipping
the box around like it was full of popcorn instead of my well used
early model hottop digital roaster!  It seems none the worse for the
wear except it only seems to understand metric, C only, no F temps.
That's ok, i usually roast with out a thermometer anyway and i can't
do math in my head when the smoke gets in my eyes ;)  So i fired up a
couple test batches, one of last year's El Placer #3 (giving it
another shot) and the last 253g of my IMV from late 2006 / early 2007.
 I let that last coast a bit past the city the label said was the
best, but a chomp or two of the beans and I had to make an effort to
stop munching them down - they taste great!  Kitchen is still airing
out from the smoke, and I'm slightly dizzy  but very very happy!
-F
On Fri, Feb 22, 2008 at 1:42 PM, Slinkster  wrote:
<Snip>
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11) From: Cameron Forde
Hi Floyd,
There is a way to get your HT talking fahrenheit.  Just check your
manual.  This is one case where I choose to use fahrenheit
measurements rather than celsius.  I do this both because most
roasting notes are in fahrenheit and because the fahrenheit
temperature reading has more precision than the celsius reading (a
change of 1C corresponds to a change of almost 2 F).
Enjoy your new roaster!
Cameron
On Fri, Feb 22, 2008 at 12:36 PM, Floyd Lozano  wrote:
<Snip>
-- 
ceforde
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12) From: Paul Helbert
Friday night, 22 February 2008
UPS Customer Service
There was no problem with the address on this package. Nothing has been
corrected about the address because it was correct to begin with. I was not
called back within the time frame stated.On two occasions I was not called
back at all.
It appears to me that the real reason the package was not delivered was that
the driver was scared about the weather forecast (ice) and wanted to get
back to Front Royal before it hit. Why not say so instead of lying about it?
Why not bring the package the next day? Sure lying gets the driver past the
weekend (and maybe past the bad weather) but who do you think I'll ship with
next time?
Three calls to customer service. One call from Front Royal. No straight
answers.
If I'd have gotten a straight answer I could have driven to Front Royal and
gotten the package myself. I can understand delay because of bad weather but
not the lies. I cannot excuse the lies.
That package was supposed to be here Thursday.
------
The response to this note was same as last time: an automated, "thanks, we
will get back to you within one business day"...which they did not do.
It's not the five pounds of beans and new toy, really. It's the principle of
the thing. Now I'm feeling cranky again. Better I switch from coffee to
tequila this evening.
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13) From: Coffee
They should know better than to get between a man and his coffee. ;-)
But I agree. Nothing quite irks me more than bad customer service. It  
puts you in a bad mood and I hate being in a bad mood.
-Peter
On Feb 22, 2008, at 3:37 PM, Paul Helbert wrote:
<Snip>
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14) From: Brett Mason
Having watched way too many cars in the ditch, and dead people who were
going when they shouldn't, I don't find the UPS guy so reprehensible.
I know, you want an apology.  Here goes...  I am sorry you want this....
Key thought - it's the US Postal Service who is undeterred in the weather,
remember?  UPS ain't them....
Hope you can get pasty this.  If not, I hope you get therapy before you hate
everybody....
Brett
On Fri, Feb 22, 2008 at 5:37 PM, Paul Helbert 
wrote:
<Snip>
-- 
Cheers,
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15) From: Barry Luterman
For 8828 B or 8828 P to adjust Temp readout do the following.
1. With machine unplugged press and hold the select button. While holding
the button plug the machine into the power outlet. Hold the button for 3
extra sec. The machine will give an audible beep. Release the select button.
 2. The display will show the temperature standard. Chang by using the
chevron up and down area C for centigrade and F to Fahrenheit. When the
preferred temperature standard is displayed press the eject button.
On Fri, Feb 22, 2008 at 10:36 AM, Floyd Lozano  wrote:
<Snip>
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16) From: Paul Helbert
Brett,
I needed that.
Thanks.
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17) From: Treshell
<Snip>
They all went out for coffee in Short Pump.
Tres
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18) From: Zara Haimo
Here's why I hate UPS (and it is a coffee related story):
A couple of years ago, I bought Alfred's (those of you who have been on the 
list a while will remember him) HotTop, Mazzer Mini, and Giotto plus some 
miscellaneous cups and a couple of Thor tampers.  Les kindly packed 
everything up and shipped it to me.  When the boxes arrived, one of them had 
clearly been dropped and partially broken open.  The doser on the Mini was 
dented, the espresso cups were broken, and the tampers were scuffed - 
fortunately nothing seemed to be missing.  I promptly filed a claim and UPS 
sent out someone to look at the damage.  Then I heard nothing.  When I 
followed up, they said I couldn't file the claim, the shipper had to.  So 
Les went in and refiled the necessary paperwork.  After that, despite 
repeated requests from both me and Les, there was a lot of nothing from UPS. 
They ignored me because I wasn't the shipper and ignored Les who knows why. 
I never got either a settlement or a straight answer for why they wouldn't 
pay.  As a result, I won't even consider using UPS for the stuff I ship 
almost every week.
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19) From: Brett Mason
Hi Paul,
I am sorry, I certainly didn't mean to make light of your frustration.  I
have the same frustration from other causes, just different...  This winter
has been brutal, and there have been many people who went when they
shouldn't...
Certainly didn't mean any offense, and I do know the frustration when
something is ordered and doesn't come.  I am in that situation for over a
month now, and each week I wonder if my $80 items are on their way...  The
vendor is reliable, these things just happen...
You'll be more pleased when you eventually convert the UPS guy to great
coffee, and then find your stuff ALWAYS arrives early.  Just gunna take some
more time...
Brett
On Fri, Feb 22, 2008 at 5:52 PM, Paul Helbert 
wrote:
<Snip>
-- 
Cheers,
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20) From: Bill
Ah, now that's a technique I hadn't expected!!!  Hook the UPS driver on the
good stuff... excellent game plan, Brett!bill
On Fri, Feb 22, 2008 at 9:20 PM, Brett Mason  wrote:
<Snip>
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21) From: Jeff
Like many businesses that get to the top of their game, I believe UPS 
has gotten complacent. They were a great company once, and delivered 
much faster and much more dependably that USPS. They may still be more 
dependable (although I haven't personally had any problem with USPS), 
but they are not a new, up and coming company any more. They have lost 
their competitiveness and left the door wide open for Fex Ex, and in 
some respects even USPS to outperform them. It doesn't make them a bad 
company, just not the first choice of many people today. And obviously, 
they make a significant number of people mad and/or frustrated. If they 
don't change, they will start losing market share (if they haven't already).
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22) From: Paul Helbert
No offense taken, Brett. One reader wrote me off list with offer to rush me
half a pound of fresh beans in case I was out. I have plenty here (12 Kg)
and a good cup in hand. The folks on this list are trustworthy, loyal,
helpful, friendly, courteous, kind, obedient, cheerful, thrifty, brave,
clean, reverent and our children are all above average.
I was beginning to make a mountain out of a mole hill.  Seriously, the
signal to noise ratio of this list is outstanding. We may all differ in
background, world view, religion or politics but we come here to discuss
coffee. We don't even have the same tastes in coffee. Here I can relax and
enjoy the exchange of information, wit and banter.
Many thanks to all for keeping it lively and more or less on topic!
Paul
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23) From: Brett Mason
And Scouts too!
  Brett
On 2/23/08, Paul Helbert  wrote:
<Snip>
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24) From: Joseph Robertson
Paul,
Ditto to you said about this list. It sure would be fun to someday have a
list gathering once a year at a predetermined location. Being annual and
with enough notice some could make it one year but maybe not the next etc.
Tom's list here has launched me into the most wonderful world of the nicest
folks on the planet. Getting to met them face to face and cup to cup would
be just as special.
Brett, and all the scouts too. Once a scout always a scout. Although I'm not
sure if I could quote the Law without a glitch like you Paul.
JoeR
On Sat, Feb 23, 2008 at 5:58 AM, Paul Helbert 
wrote:
<Snip>
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Ambassador for Specialty Coffee and pallet reform.
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25) From: Mike Chester
The UPS Man
One Monday morning the UPS man is driving the neighborhood on his usual
route.  As he approached one of the homes he noticed that both cars were
still in the driveway. His wonder was cut short by Bob, the home owner,
coming out with a load of empty beer and liquor bottles.
'Wow Bob, looks like you guys had one hell of a party last night,' the UPS
man comments. Bob, in obvious pain, replies, 'Actually we had it Saturday
night. This is the first I have felt like moving since 4:00 am Sunday
morning. We had about fifteen couples from around the neighborhood over for
some weekend fun and it got a bit wild. Hell, we all got so drunk around
midnight that we started playing WHO AM I.'
The UPS man thinks a moment and says, 'How do you play WHO AM I?'
Well, all the guys go in the bedroom and we come out one at a time with a
sheet covering us, with only our 'privates' showing through a hole in the
sheet. Then the women try to guess who it is. 
The UPS man laughs and says, 'Damn, I'm sorry I missed that.' 
'Probably a good thing you did,' Bob responded.  'Your name came up seven
times.'
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26) From: Brett Mason
Ouch
On Sun, Feb 24, 2008 at 11:59 AM, Mike Chester  wrote:
<Snip>
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