HomeRoast Digest


Topic: Interesting note on Starbucks (4 msgs / 75 lines)
1) From: Treshell
http://www.bloggingstocks.com/2008/02/13/starbucks-nationwide-to-close-for-emergency-re-training-feb-26/
Partial quote for those who can't get the site to come up.
Tres
Howard Schultz is here to change all that: by shutting down Every Last Store
nationwide for three hours on Tuesday, February 26. Starting at 5:30 p.m.,
baristas in the coffee giant's 7,100 stores will learn how to do things
better. They'll learn how to make a perfect shot, how to steam milk, and (if
we have anything to say about it) how not to burn coffee, and how to wipe
the milk steamer before switching from dairy to soy milk. (Vegans everywhere
will say thank you.)
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2) From: Brett Mason
Terrific for them!  I might like to join *$ for a day....
Brett
On Fri, Feb 22, 2008 at 3:11 AM, Treshell  wrote:
<Snip>
-- 
Cheers,
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3) From: Mike Chester
I have read a quote from Howard Schultz where he says that the worst 
decision SB ever made was to replace the La Marzoccos and Mazzers with Super 
Auto machines.  At that point, they lost all of the human element.
Mike

4) From: b cook
You know what...before the superautos most drinks I ever had at Starbucks
were flat-out undrinkable.  I will actually stop and get a drink there now
that they have some consistency and now that I no longer have a
poorly-trained barista preparing my shot.  I usually get a SHORT double
cappuccino.  I don't request dish foam bubbles but they usually serve it
that way although I recently did have on in which the microfoam was truly
microfoam and was superb.  In that case though the shot was more lacking
than usual.
Either way I think Starbucks did the right thing by taking the poorly
trained baristas out of the equation as much as possible.  It's just too
much of an issue when you have that many employees and that many locations.
brad
On Fri, Feb 22, 2008 at 12:18 PM, Mike Chester  wrote:
<Snip>
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