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Topic: Alpenrost heads up (13 msgs / 348 lines)
1) From: Paul Goelz
Guys,
This may be a bit premature, but I just had a very disturbing conversation
with Graham at Swissmar.  
My trusty Alp (one of the very first ever shipped) has developed a funny
tendency to start the drum motor at odd times, and sometimes to fail to
reverse and eject the beans.  I had called to look into the repair options
and was informed by Graham that they do not support the Alp past the
warranty period.  In warranty, they will replace it.  Out of warranty
and..... you're on your own.  They do not have the parts or the inclination
to repair out of warranty Alps.  
I reminded him that if word of that got out to the coffee roasting
community that their sales would go into the toilet, and he said he would
check and see what they could do for me.  
I hope this is all a bad dream.
Paul Goelz
Rochester Hills, MI
pgoelz at eaglequest dot com
Videoastronomy, music (UnFest) and electric helicopter site:http://lists.sweetmarias.com/mailman/listinfo/homeroast">http://www.eaglequest.com/~pgoelzhomeroast mailing listhttp://lists.sweetmarias.com/mailman/listinfo/homeroast

2) From: Dale House

3) From: John - wandering Texas
Dale,
	You are clearly a person of few words :o)  The whole thing left me
speechless too.
John - glad now I didn't go for an Alp

4) From: Dale House
Well, that's one reasonable (and charitable) interpretation.  Actually, the
correct explanation is technical incompetence.  I have no idea how that got
sent.

5) From: coffenut
Paul,
In a previous conversation with Anthony Lemme (the Alp inventor), I had
asked him what I may expect if the unit failed after warranty had expired?
His answer was that he would first want to hear what failed and then would
take the appropriate action to provide a repair.  I understood the first
part of his response to be, if it was something that appears to be a
manufacturing defect, he may want to take that into account.  I haven't
talked with Anthony in a while and I hope he is still with SwissMar.  If you
don't get a satisfactory answer regarding a repair, then I'd ask to speak
with Anthony.  He does understand the value of repeat business in the
roasting machine industry and has always been wonderful to work with.  His
email address at Swissmar is anthonyl
Coffenut  :^)

6) From: Paul Goelz
At 06:42 PM 1/8/02 -0500, you wrote:
<Snip>
Dunno.  I originally asked for my old contact Jim Tuck, and he is no longer
with Swissmar.  
<Snip>
Thanks.  I'll shoot him an Email right now.  I am quite disturbed about
this, and like I said I hope this is a bad dream.  It seems like a TERRIBLE
business decision.  The roasting community is small and tends to
communicate with each other.  The Alp is the high priced spread, and I
would imagine it will not sell very well if it is true that support for it
ends with the warranty period.  
I dearly love my Alp and if they really will not service it I will continue
to limp along with it until it quits altogether.  And then I may even
reverse engineer it and add external controls.  The 1/2 pound capacity is
perfect for us, and I do not want to go back to a smaller roaster.  
Paul Goelz
Rochester Hills, MI
pgoelz at eaglequest dot com
Videoastronomy, music (UnFest) and electric helicopter site:http://lists.sweetmarias.com/mailman/listinfo/homeroast">http://www.eaglequest.com/~pgoelzhomeroast mailing listhttp://lists.sweetmarias.com/mailman/listinfo/homeroast

7) From:
I was considering buying one this month!  Guess I'll wait and see!
Scott
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8) From: Jeff Morris
Likewise - watching the coffee thing on FoodTV last night my wife noticed
the drum sample roasters and asked why we didn't have one!  When I explained
about the Alpenrost she said if its only $300, why not?  Frankly, I think
she's angling for something for herself, but I was about to strike while the
irons hot - guess I'll have to wait!  (She did mention something about
seeing a Rolex that she liked ...)
Actually, I had a question about the Alp.  Since we like bright coffee -
Yirg, Costa Rican, Kona, Guat, etc. would we be very disappointed in the
Alp, or is this a subtle factor that we probably wouldn't have noticed if
Tom didn't mention it?  I know its an impossible question to answer, but
still, any opinions?
-jeff

9) From: Doug Cadmus
<Snip>
explained
<Snip>
the
<Snip>
Too late. You coulda let her know that you had your eye on a two-barrel
Jabez Burns sample roasters for *only* seven grand or so... and then settle
on a lesser something for $3500. ;)
-deCadmus
decadmus
  ~brewed fresh daily~
www.bloggle.com/coffee
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10) From: Paul Goelz
At 09:58 PM 1/8/02 -0500, you wrote:
<Snip>
I will keep everyone posted here about what happens with Swissmar.  Graham
owes me a call, and I sent an Email to Anthony Lemme.  Something should
happen soon....
<Snip>
It has been too long since I used my old AromaRoast, so I really can't make
a good comparison.  All I can say is that I like mellow coffees and I have
been most pleased with the roasts I get in the Alp.  If you roast in a
temperature controlled space, the roast is hands off and very repeatable.
And according to Graham, they have done something recently to the firmware
to compensate for ambient temperature differences.  He called it an
anticipator?  I could not get much detail out of him.  I'm wondering if
they changed things so that the time begins when the heater starts to
cycle?  That would make more sense than including the ramp up time, since
that will vary depending on start temperature.  
Paul Goelz
Rochester Hills, MI
pgoelz at eaglequest dot com
Videoastronomy, music (UnFest) and electric helicopter site:http://lists.sweetmarias.com/mailman/listinfo/homeroast">http://www.eaglequest.com/~pgoelzhomeroast mailing listhttp://lists.sweetmarias.com/mailman/listinfo/homeroast

11) From: coffenut
Jeff,
I think it's more of a subtle factor and may be affected by the ability to
reach similar levels of roasts between an air-roaster and drum roaster.  I
have both the Alp and the HWP (having started with the Alp because I prefer
a more mellow flavor).  I'd had the Alp for over a year before I got the
HWP.  I've roasted some beans that I thought were not much different when
roasted in the Alp or the HWP, but I don't roast Kenya's either.  The
differences between air and drum roasting may be more remarkable if roasting
a bean that was known to be on the bright side.
There are two very distinct things that I love about the Alp.  The first is
that it is quieter than the HWP and I can hear 2nd crack with ease.  With
most beans, I can barely detect 2nd crack on the HWP because of al the motor
noise and clinking beans against the glass.  The second thing is that I only
have to load the drum once versus doing 3 back-to-back roasts on the HWP to
achieve my weekly qty needs.
I'm hoping this whole thing with SwissMar is a misunderstanding of some
kind.  Their track record with customer satisfaction has been very good (as
you'd expect it needs to be).
Coffenut  :^)

12) From: Matt Schultz
Don't send me e-mail anymore
--- "Doug Cadmus"  wrote:
<Snip>
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13) From: Ryuji Suzuki -- JF7WEX
From: "coffenut" 
Subject: RE: +Alpenrost heads up
Date: Wed, 9 Jan 2002 08:38:10 -0500
<Snip>
It's possible to get a partial preview of what the difference is like,
using a hot air roaster. At about first crack, or a minute before,
shut off the roaster for half a minute without going to cooling mode
or opening the chamber. Keep the smoky hot air in. Then give it another
minute of fire, and take a break again.  Repeat this for a few
times. Or, use hot air roaster to just before first crack (often this
removes a great deal of chaff) and transfer the bean to preheated oven
to finish off.
Warning: if you allow bean to cool off too much between fires, the
result may resemble something like dull coffee from insufficient
cooling to arrest roasting.  (especially after the first crack -- when
the bean is yellow-orange, it's usually ok to cool and restart the
next day, which I sometimes do to make nice clean city- roast.)
--
Ryuji Suzuki
"I can't believe I'm here.
People always say that I'm a long way from normal."
(Bob Dylan, Normal, Illinois, 13 February 1999)
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