HomeRoast Digest


Topic: Joe Behm - Class Act (2 msgs / 40 lines)
1) From: Bill Allison
My Behmor quit last night.  I emailed Behmor, Inc.  Joe Behm, the owner,
emailed me right away, but somehow I did not receive his post.  So, I called
today and left a voice mail message.
Joe called me  back a short time later.  He told me that he had sent the
email; that the email had asked me to send me my shipping address and that
he would ship me a new one right away.  I was flabbergasted that he didn't
do what most businesses do - give me a RMA, or similar, wait until he
received the roaster and tested it to be sure that the problem was not
caused by misuse. 
So, I gave him my address and he told me that it would be shipped tomorrow.
A very short time later I received a copy of an email from Joe to his
warehouse authorizing shipment of a new Behmor to me.
What a guy.  What a pleasure to do business with a class act like him.
Every business will mistakes, or deliver a product that is not perfect.  The
way it handles those problems says a lot about it.  The message about Behmor
is loud and clear.  They care about their customers.
Bill Allison
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2) From: Barry Luterman
I just bought one primarily due to the dealings I have had with Joe.
On Wed, Apr 2, 2008 at 4:16 PM, Bill Allison  wrote:
<Snip>
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