My Behmor quit last night. I emailed Behmor, Inc. Joe Behm, the owner,
emailed me right away, but somehow I did not receive his post. So, I called
today and left a voice mail message.
Joe called me back a short time later. He told me that he had sent the
email; that the email had asked me to send me my shipping address and that
he would ship me a new one right away. I was flabbergasted that he didn't
do what most businesses do - give me a RMA, or similar, wait until he
received the roaster and tested it to be sure that the problem was not
caused by misuse.
So, I gave him my address and he told me that it would be shipped tomorrow.
A very short time later I received a copy of an email from Joe to his
warehouse authorizing shipment of a new Behmor to me.
What a guy. What a pleasure to do business with a class act like him.
Every business will mistakes, or deliver a product that is not perfect. The
way it handles those problems says a lot about it. The message about Behmor
is loud and clear. They care about their customers.
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