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Topic: Behmor Poll-P.S. - cool roasters (15 msgs / 354 lines)
1) From: Alchemist John
To everyone that keeps mentioning cool roasters, this frustration, 
that frustration, etc, I talk to Joe Behm multiple times a week and 
HIS biggest frustration is people NOT contacting him (or support) so 
he can help and 'make it better'.  He wants the roaster to work and 
wants people to be happy with the Behmor.  So I implore everyone, 
check out the Behmor site, find the email address or phone number and 
use it.  Joe is there to help and wants to help.  His only 'pet 
peeve' is people burning up their roasters, whitewashing that fact 
and then calling foul and expecting him to fix that.  Be up front 
with him and he will bend over backwards for you.
At 17:29 7/31/2008, you wrote:
<Snip>
John Nanci
AlChemist at large
Zen Roasting , Hand Grinding, Blending & Espresso pulling by Gestalthttp://www.chocolatealchemy.com/Homeroast mailing list
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2) From: Stephen Carey
John,
Do I agree with you!!!!!  I have found Joe's team to be very 
responsive.  I don't think it is fair to ALWAYS expect an answer from 
Joe himself, though he darn near does so.  The very few problems, 
other than just learning problems having to do with roasting a better 
bean, have been with smoke or a very small fire, both of which I 
caused, NOT the roaster.  I forgot that I was roasting fewer beans 
than normal and let it go long, ignoring - truly, ignoring the 
smell.  I ended up with a lot of smoke, charcoal for beans, and a 
lesson learned - PAY ATTENTION.
The other fire was one I didn't expect, I know what I did wrong.  It 
was a simple and small chaff fire.  It went out, I pulled the beans 
out immediately and hand cooled them and they actually turned out to 
be a quite nice roast - not perfect, but still a very nice cup of 
coffee in the morning.
The only thing that kind of scares me is setting the machine for 1lb 
when I have 1/2lb in the machine.  I haven't had any real trouble, 
though two close roasts that almost stalled, with following the 
instruction.  I assume that telling the machine I have more in than I 
do would assure I don't back the beans and maybe would give me more 
options in how I roast, but I have been nervous to do it for I don't 
know what such high heat will do to the bean or why I would have to 
do so.  Is it a defect in the machine or just a preference.  I am 
open to learning, so if someone can explain this please do, trust me, 
I soak up what is written here. I print out or save some posts and 
review them before almost every roast - which is why a roast is so 
much fun for me.  I get to try new ways of roasting the same bean, 
try little tricks and so on.
Thank you and a very good point, John.
Stephen
At 08:13 AM 8/1/2008, you wrote:
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3) From: Gary Foster
I'll third the "Yay for Joe" sentiments.  When my original first run
Behmor went pear shaped, he was on it IMMEDIATELY.  He responded
quickly (darn near immediately), drop shipped me a new one and then
arranged for pickup on my old one a week or so after he was sure I got
the new one and was happy.  I'm a behmor (and a Tahoe Joe) fan for
life and I *absolutely* plan on buying version 2 whenever it hits the
shelves.  The old one worked great, albeit a bit cool and had some
first run motor problems but the replacement one works even better and
I couldn't be happier with the machine and the support from the man
himself.
He has solidly locked me in as a customer and I always recommend his
roaster to anyone who shows the slightest bit of interest in my new
roasting hobby.
-- Gary F.
On Fri, Aug 1, 2008 at 6:49 AM, Stephen Carey  wrote:
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4) From: Bob Brashear
Gary Foster wrote:
<Snip>
And I'll emphasize that Joe needs feedback. It's great to come on this 
list and tell everyone about your roaster problems/triumphs, but Joe 
needs to know that too. Post to the list, but CC Joe as well.
Bob
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5) From: Gary Foster
Oh believe me, I've already told him how happy I was with his level of
customer service and told him he had a permanent customer.
I definitely am not one to hold back with either criticism OR praise.
-- Gary F.
On Fri, Aug 1, 2008 at 7:52 AM, Bob Brashear  wrote:
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6) From: Alchemist John
And that nails it on the head.  Behmor Inc isn't a huge company that 
doesn't care.  Joe can only improve the product with feedback.  I 
know it is all too common to think "yeah, another product that was 
over sold - I knew it couldn't be true".
At 07:52 8/1/2008, you wrote:
<Snip>
John Nanci
AlChemist at large
Zen Roasting , Hand Grinding, Blending & Espresso pulling by Gestalthttp://www.chocolatealchemy.com/Homeroast mailing list
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7) From: John Mac
"His only 'pet peeve' is people burning up their roasters, whitewashing that
fact and then calling foul and expecting him to fix that. "
But this is the American way today. People buy things at Costco, use them
for months and then turn around and return them for a full refund. Why?
Because Costco has a no questions asked return policy. I'm sure Tom has tons
of horror stories of people trying to return used products or damaged ones.
It's the cost of doing business these days, and it sucks.
On Fri, Aug 1, 2008 at 5:13 AM, Alchemist John wrote:
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8) From: Bonnie Polkinghorn
I am one of the lazy people who started writing Joe an email back in April
and never sent it.   It was about my concern of long roast times compared to
what I read about.  Thanks to you, I finished the email and sent it in.
I shouldn't feel so weird about sending emails to customer service, but I
always do.   I feel anxious and feel like I'm bothering them.  Maybe it's a
fear of being rejected.   I shouldn't feel that way because I am a customer
service rep. and I always enjoy helping my customers solve their problems
and answer their questions.
Bonnie P.
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9) From: Brian Kamnetz
I know what you mean, Bonnie. Some things I just never learn,
regardless of experience. A common example is sometimes I feel a bit
grody and wonder whether or not to take a shower, make a big deal of
deciding. I have NEVER taken a shower and been sorry, always think,
"Man, that feels great, why was I even debating whether or not to
shower?" But then, the next time, same thing, "I wonder whether I
should take a shower, hem, haw, etc...." I never learn. It's odd.
Brian
On Fri, Aug 1, 2008 at 11:30 AM, Bonnie Polkinghorn
 wrote:
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10) From: John and Emma
Ok, if we're going to praise those and mention those that deserve it. John
(aka Alchemist John) I feel you deserve praise as well as Joe. Your input
into the roaster, your help with service and your overall knowledge has been
extremely appreciated.
For the money you can't beat the Behmor period. For anyone who has had
issues you have been able to work around it and still use the roaster
successfully. You've also received great customer service when needed. Just
think, what kind of roasters were available 10 years ago and could we get
such a good machine for the money. This is not to ruffle the feathers of
those that use dog bowls, stove tops, air poppers etc. But a roaster with
programmed profiles designed to bring out the best in the beans. I love my
Behmor and though I don't go through enough coffee to roast everyday I want
to. I just enjoy sitting in front of my Behmor watching it as it roasts.
It's better than TV.
John H.

11) From: Dave Ehrenkranz
Bonnie,
I bet you will have a reply or a call before noon.
Joe is amazing with his customer service. And he is/has definitely  
improved his product already and will continue to do so as he can.
dave "a happy Behmor" in Oregon
On Aug 1, 2008, at 8:30 AM, Bonnie Polkinghorn wrote:
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12) From: Paul Helbert
Never had an an issue with my Behmor, a refurbished unit, except that the
door did not fill the opening symmetrically. Perhaps it had been dropped in
shipping? The door did not foul the jamb and made a good seal all around, so
I did'nt give it much thought. It almost touched the keypad jamb top right.
I looked for hinge adjustment and did not find any. I tried pushing from the
top left to see if there was any give in the frame. No help. Finally, this
morning, I locked my forearm around the upper left side of the unit and
pushed HARD with my right hand against the right side top of the partially
opened door. Bingo! Fits perfectly now.
Don't force it. Get a bigger hammer. -- Graffiti on wall of Pompeiian
chariot shop.
-- 
Paul Helbert
Mid Atlantic Home Roaster's Gatheringhttp://paul.helbert.googlepages.com/midatlantichomeroaster'sgatheringHomeroast mailing list
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13) From: Bonnie Polkinghorn
Quite right, Dave.
A reply, a suggestion and a follow-up.
Thanks again,
Bonnie
On Fri, Aug 1, 2008 at 9:12 AM, Dave Ehrenkranz  wrote:
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14) From: Alex Fitch
Bonnie,
Although I have never needed to contact Joe or anyone else at Behmor I  
am glad to know that based on what everyone else as told me I will get  
an answer. Companies like his typically like getting feedback. So go  
for it. It is better then my TV, internet service provider who I have  
contacted 15 time over any issue that still persists and the person  
they will send out never comes!
Take advantage!
oh... and a nice Friday afternoon cup of Panama Don Pepe. light, some  
sort of fruit 2.5 days post roast to a City +. Not the blueberry i had  
at the cupping, but still a nice cup!
------------------------------
Alex Fitch
Alex
On Aug 1, 2008, at 11:30 AM, Bonnie Polkinghorn wrote:
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15) From: Alchemist John
John - thank you.
And just consider the poll as information gathering.  nothing to see, 
move along :)
At 09:02 8/1/2008, you wrote:
<Snip>
John Nanci
AlChemist at large
Zen Roasting , Hand Grinding, Blending & Espresso pulling by Gestalthttp://www.chocolatealchemy.com/Homeroast mailing list
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