HomeRoast Digest


Topic: Behmor problems (7 msgs / 169 lines)
1) From: Jeff Hayden
Bought a new Behmor 1600 just after release, around Thanksgiving  
2007.  It served me well until last night.  Seems the cylinder won't  
turn, and the display returns an error message "Err6."  It is 2 months  
out of warranty.
If I go through the "out of warranty" repair, it will cost me just $50  
less than replacing with a new model.
Has anyone experienced similar problems?  Has anyone found an  
alternative means to repair; or, found Behmor likely to work something  
out?
It doesn't seem worth dropping another $250 into transportation and  
repair, when a new one would cost but $300.  If it is time to replace,  
I'd love to hear suggestions on a replacement drum roaster to  
complement my I-Roast2 and Nesco roasters. . . .
Jeff
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2) From: Jeff Hayden
WOW.
I sent the original email around 9:30.  I had already dispatched a  
friendly email to Behmor to see what, if anything, they could do on my  
behalf.
Before this even posted to the list, I received a reply.  Replacing  
the motor seems simple enough; they're sending me a replacement  
without charge even though I'm no longer under warranty.
I've heard these folks were customer service oriented, but this is  
unbelievable.
Jeff
On Jan 18, 2009, at 9:25 AM, Jeff Hayden wrote:
<Snip>
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3) From: Dave Huddle
I'm not surprised by this report on Behmor service.    I have yet to
see a negative report about their service.
When my Behmor failed to work properly right out of the box, Joe Behm
phoned me and walked me through the fix in about 2 minutes.   Then we
spent another 25 or so minutes just chatting - and that was on
Thanksgiving day.
Dave
Westerville, OH
On Sun, Jan 18, 2009 at 2:10 PM, Jeff Hayden
 wrote:
<Snip>
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4) From: RZettle
I had the motor go on my Behmor too....they sent me a new motor and it was  
very easy to replace.
Has been working great ever since.
 
Russ
**************A Good Credit Score is 700 or Above. See yours in just 2 easy 
steps! 
http://pr.atwola.com/promoclk/100000075x1215855013x1201028747/aol?redir=http://www.freecreditreport.com/pm/default.aspx?scf8072%26hmpgIDb%26bcd=DecemailfooterNO62)">http://www.freecreditreport.com/pm/default.aspx?scf8072%26hmpgIDb%26bcd=De">http://pr.atwola.com/promoclk/100000075x1215855013x1201028747/aol?redir=http://www.freecreditreport.com/pm/default.aspx?scf8072%26hmpgIDb%26bcd=DecemailfooterNO62)
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5) From: mopa
Six weeks after purchase in fall of '07, my Behmor had an intermittent err6=
 problem.  Joe was great and immediately sent out a new replacement.  I=
've roasted over 100 pounds in it.  I love my Behmor 1600 and Joe Behm is=
 one of the nicest businessmen I have had the privilege of dealing with. =
 Name one other company where the owner/president replies to customer inqui=
ries?
 
Best regards to all,
Guy
the lurker
 
--- On Sun, 1/18/09, Jeff Hayden =
 wrote:
From: Jeff Hayden 
Subject: [Homeroast] Behmor problems
To: homeroast
Date: Sunday, January 18, 2009, 12:25 PM
Bought a new Behmor 1600 just after release, around Thanksgiving 2007.  It
served me well until last night.  Seems the cylinder won't turn, and the
display returns an error message "Err6."  It is 2 months out of
warranty.
If I go through the "out of warranty" repair, it will cost me just
$50 less than replacing with a new model.
Has anyone experienced similar problems?  Has anyone found an alternative m=
eans
to repair; or, found Behmor likely to work something out?
It doesn't seem worth dropping another $250 into transportation and repair,
when a new one would cost but $300.  If it is time to replace, I'd love to
hear suggestions on a replacement drum roaster to complement my I-Roast2 and
Nesco roasters. . . .
Jeff
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6) From: Barry Luterman
Jeff I have some pictures on how to replace the motor I will send them to
you
On Sun, Jan 18, 2009 at 9:10 AM, Jeff Hayden <
c8h10n4o2.137trimethylxanthine> wrote:
<Snip>
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7) From: dennis true
Yea Joe really stands behind his product, I met him back in June '07  
just before the Behmor was released and I was very impressed.  The  
Behmor is his life's work and he really wants to make sure that the  
customer is happy!
Dennis
On Jan 18, 2009, at 2:10 PM, Jeff Hayden wrote:
<Snip>
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