HomeRoast Digest


Topic: Nesco repair department (7 msgs / 155 lines)
1) From: Jocelyn Mellberg
Well, my Zach and Dani's failed after about 4 years.  I sent it in to Nesco
for repair.  It arrived there on April 6th and I hadn't heard a peep from
them, so I called today.  The woman on the phone said that they were doing
inventory, so it was probably sitting on a shipping pallet somewhere.  I
asked her when they might get a chance to look at it, she said she couldn't
promise me anything, but usually, it took a week, but because of
inventory...(she drug out the word like I didn't understand her the first
time or something....) it might take two weeks or more for them to take a
look at it.
I'm not happy....
They must be a small outfit.  Has anyone else out there had to deal with
NESCO and getting things repaired.  I'd love to hear a positive story.
Thanks for listening.
Jocelyn
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2) From: Sweet Maria's Coffee
Hi Jocelyn,
Can you please be in touch with us at info @ Sweetmarias.com though 
we will watch this thread for an update. This is disconcerting to 
hear and not something we've heard about Nesco or their service 
before.
We're here to back you up. I will try to contact them today on your 
behalf to push things along.
All the best,
Derek
<Snip>
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3) From: Laura Carey
I have had my Nesco for a year and a half...(knock on wood) and haven't had
a problem, but let me know how you do, because I'm sure I will probably need
their services in the future.
What problems did you have with it?
Thanks, Laura
On Fri, Apr 8, 2011 at 11:19 AM, Jocelyn Mellberg wrote:
<Snip>
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4) From: Jocelyn Mellberg
Hi Laura,
The plastic wheel, part of a pulley system that allows the auger to turn has
melted.
Via the forum, another guy found that a bearing had failed, and that caused
the melting of the wheel in his roaster.
Hopefully, Nesco will let me know what the full story is soon.
Jocelyn
I've sent a picture of the failed part to your email address, since it seems
I can't post pictures to the list.
Laura wrote:
I have had my Nesco for a year and a half...(knock on wood) and haven't had
a problem, but let me know how you do, because I'm sure I will probably need
their services in the future.
What problems did you have with it?
Thanks, Laura
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5) From: Jocelyn Mellberg
Hello All,
Well, Nesco called to tell me the story.  The bearing did indeed fail.  They
replaced the bearing, wheel and belt.  The hinge on the lid was also
apparently failing, so they replaced that.  A grand total of $55, including
shippping.  They give a 90 day warrantee on all the repairs.  So, hopefully,
I have a few more years of roasting ahead?
I did buy a cheapo popcorn popper in the meantime, and it seems to work just
fine.  So, now I have a backup in case of failure next time.
So, all should be well as soon as UPS hits my porch with my repaired
roaster.
Thanks for listening,
Jocelyn
On Fri, Apr 8, 2011 at 12:23 PM, Jocelyn Mellberg wrote:
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6) From: Yakster
That's good news.
I keep my poppers as backup even though I only roast in the Behmor.
-Chris
Pecked out on my mobile phone.
On Apr 18, 2011 7:33 AM, "Jocelyn Mellberg"  wrote:
<Snip>
just
<Snip>
caused
<Snip>
had
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7) From: Sweet Maria's Coffee
This is only a test.
This has been a test of the sweetmarias emergency newsletter system.
We repeat, this is only a test.
[someone mentioned the list has been a bit quiet]
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