HomeRoast Digest


Topic: PINO Problem (5 msgs / 94 lines)
1) From: Sam Tregar
Hey all.  I love my PINO water heater (http://www.sweetmarias.com/sweetmarias/miscellaneous/cupping-supplies/pino-pro-digital-electric-kettle.html). It's great knowing how close to boiling the water is, and I especially
appreciate it for green tea prep where getting the right water temp is so
critical.
My problem is that it only works when the kettle is at a particular angle on
the base.  Rotate it a bit forward or back and the temp sensor stops working
(shows 32 all the time), and the size of the place where it works seems to
decease over time.  This is actually my second PINO - the same thing
happened to the first one and eventually it just stopped working completely.
Is this happening to anyone else?  And does anyone know if I can fix it?
Thanks!
Sam
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2) From: Byron - Sweet Maria's Coffee
Hi Sam,
I just sent you an email with Pino's contact info. They should be able to
help you out with this. Please keep us updated with the resolution of this
issue. Thanks!
-Byron
On Mon, Aug 29, 2011 at 10:30 AM, Sam Tregar  wrote:
<Snip>
-- 
*Byron Dote*
Sweet Maria's Coffee Inc.
1115 21st  Street
Oakland, CA 94607
510 628 0992 phone
510 628 0919 fax
www.sweetmarias.com
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3) From: Jeffrey Kelly
Sam,
Sorry to hear about your problem.  My Pino has worked great for about 6 months, 3-4 uses per day for coffee, tea, hot chocolate, oatmeal.  Only a slight cosmetic flaw with the water level gauge, kept falling off so I leave it off.  Not a huge issue with me, it operates great without and it is very easy to estimate how much water is added by just looking in.
-JD Kelly
On Aug 29, 2011, at 1:30 PM, Sam Tregar  wrote:
<Snip>
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4) From: John monteleone
Not a problem with mine. My only complaint is that I have remember to turn it off after I've used the water.  
On Aug 29, 2011, at 3:02 PM, Jeffrey Kelly  wrote:
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5) From: Sam Tregar
The same thing happened to me - the water level gauge kept falling out so I
just removed it.  Not a big deal, when I need to measure for the french
press I just use a measuring cup.
I just emailed PINO about the problem I'm having - maybe they can suggest a
way to fix it.  In case they can't, anybody used another brand of kettle
with a temperature sensor that they like?
-sam
On Mon, Aug 29, 2011 at 6:02 PM, Jeffrey Kelly wrote:
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