HomeRoast Digest


Topic: My KA Proline grinder is now a doorstop (4 msgs / 102 lines)
1) From: L. ALPERN
About 10 days ago my 5 year old Kitchen Aid Pro-line KPCG100 burr grinder stopped mid grind but continued running, making horrible screeching noises. Tore it apart to discover that a cheap plastic reduction gear assembly had self destructed even though there was no foreign material in the burrs. Although the machine is otherwise built like a tank, a chain is only as strong as it's weakest link ( to coin a phrase). Calls to KitchenAid Customer Service yielded only the information that the machine was discontinued sometime during 2012. They could provide no help with parts at all. An afternoon combing the web for a replacement gear assembly, investigating hundreds of links, was totally futile. 
I cannot understand how a machine that is still being sold by a great number of vendors, built by a company that has a reputation for quality and longevity becomes a doorstop (paperweight?) for want of a replacement part. 
My backup burr grinder, a DeLonghi model POS, produces about 10% dust, and I can definitely taste the difference in the cup. If homeroasted coffee wasn't so excellent to begin with, I probably wouldn't even be able to drink it now. 
Anybody have access to a 3-D scanner and printer? A replacement 2 inch plastic ring gear would bring the KA back to life. 
Len
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2) From: Tom Ulmer
I can't help with the 3-D scanner and printer, however the grinder is still
available for purchase on KitchenAid's web site (though not as Pro Line) so
it seems likely there is a refurbishment center that could possibly offer
the part in some form or fashion. Best of luck in your pursuit. I have grown
quite fond of my KPCG100 over the past 7 or so years and would certainly be
unwilling to relinquish it.

3) From: Jerry Procopio
Have you tried this site? http://www.searspartsdirect.com/partsdirect/brands-products/Kitchenaid-Parts/Coffee-grinder-Parts
They have parts for several versions of the KPCG100 listed.
Good luck,
Java Jerry
On 1/14/2013 6:00 PM, L. ALPERN wrote:
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4) From: L. ALPERN
On Tue, 15 Jan 2013 , Jerry Procopio < CafeHombre > wrote: 
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Thanks, I have indeed tried that site, along with countless others. Although some parts are available (even the motor), the flimsiest part, the gear assembly, is not to be had. If there is a source, neither KitchenAid nor Google seems to know about it. 
Len 
On 1/14/2013 6:00 PM, L. ALPERN wrote: 
<Snip>
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