HomeRoast Digest


Topic: Hottop >was Re: +Profiling (4 msgs / 167 lines)
1) From: John Abbott
Floyd,
  I'm the owner of a Hottop, and I am thrilled with the roast quality. I had
a problem initially with the drum rubbing against the bearing surface when
it reached temperature - and spilling beans under the drum before it reached
temperature.  After adding some shims (washers) to correctly align my drum,
the problem seems to have gone away - for the time being at least. 
   As for the roast cycles, I have no complaint at all. I can roast a
250-270 gram load with absolute repeatability and the final roast is a joy. 
All of the early adopters have been feeding information back to Chang Yue
Industries in Taiwan, so they have a pretty good data base to make changes. 
The only remaining uneasiness on my part in recommending the machine is with
Chang Yue's obvious lack of QA/QC.  The units all seemed to exhibit some
problems - but the problem was confined to a couple of units with each
problem.
   Kyle and Kyra (Baratza) have really stayed on top of this and I'm sure
that when the production units arrive in the US they will be uniform and bug
free.  Kyle was instrumental in the cooling and air-flow resolution (flew
over and helped with the design) so I'm sure he will be in the final resolve
- which should be very soon.
John - Watching the temperature climbing toward the promised 105
--

2) From: John Abbott
Lubos,
    Oh I understand all that.  But I also know that these are not considered
pre-production models by Chang Yue, but units from production.  These were
not hand build by engineers.  We got that information from Sherry in Early
August.    
    I knew when I plunked my money on the line that it was somewhat of a
gamble and was fully into my side of the deal. 
    When I received my unit, it had two medium roasted beans in the drum, so
I assumed it had been run through some sort of final test.  Maybe not,
considering your unit caused a fire and other units wouldn't heat.
     I know that the "field testing" was Baratza's concept not Chang Yue.  I
know after a very long phone call with the great folks at Baratza that they
share my concerns and will not import the units until they are satisfied the
problems have been resolved. 
     I do want to make sure that everyone understands that I like the Hottop
and it's roasts. I have fixed mine so that it runs well all of the time.  I
am not trying to mar the reputation of Chang Yue  Industries, I simply said
I had an uneasiness when asked my opionion.
John
--

3) From: Rick Farris
JA wrote:
<Snip>
I've been in product development for lo on these 30 years, and I can tell
you that the Taiwanese are known for their world class quality control.
The problem, I'm sure, is that right now the machines are being
hand-assembled by engineers in the engineering department.  Once the
machines move out of engineering into production, the manufacturing
engineering and the QA teams will take over and the repeatability of the
units should be top notch.
-- Rick
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4) From: Irene and Lubos Palounek
JA wrote:
"The only remaining uneasiness on my part in recommending the machine is
with Chang Yue's obvious lack of QA/QC.  The units all seemed to exhibit
some problems..."
Remember, JA, that the HotTop is in sort of a Beta Test right now and the
units are probably hand assembled -- those "problems" are to be expected in
a "beta test". The important thing is that Chang Yue and Baratza are doing
such a test; I do not remember any other home roaster that did so much user
testing before putting the machine on the market -- do you?
Regards, Lubos.
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