HomeRoast Digest


Topic: On "Customer Appreciation" (2 msgs / 77 lines)
1) From: KenR
Hi all
I've been on the list for about 6 weeks or so, just lurking, no... I don't
like that work, more like active listening and learning.  Anyway... I see
some thoughts about SM "Customer Appreciation (CA)" and it occurs to me that
this CA is already highly apparent. This mailing list - totally unnecessary
for the business, but ranks high in the CA scale. The descriptions of the
beans, the products, the 'library' - the whole damned website.  How many
have you seen with just names and prices and little or no information beyond
that. If that doesn't indicate customer appreciation then I really need for
somebody to redefine that term for me.
I really don't think I would have gotten into this whole mess if it were not
for what SM is doing. Now all I need to do is figure out if it's a blessing
or a curse. But for now, thanks and thanks and thanks again.  I already feel
appreciated.  Oh, and by the way, so are you.
KenR
homeroast mailing listhttp://lists.sweetmarias.com/mailman/listinfo/homeroast

2) From: R.N.Kyle
This is a multi-part message in MIME format.
Nice post Ken, and welcome to the list. I feel the same as you, and find =
SM the best on the web.
Ron Kyle
a coffee roaster from South Carolina
rnkyle


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