HomeRoast Digest


Topic: Great service is alive. Tom's & Swissmar (5 msgs / 273 lines)
1) From: Adam Jahiel
This is a multi-part message in MIME format.
 
Dear Friends,
 
I recently wrote asking for help because I had bough an Alpenrost  =
Roaster from Sweet Maria’s and it did not seem to be roasting =
properly, even at the highest setting.  You all suggested it needed to =
go back to Swissmar for recalibration.  I told you I would keep you =
informed . Here is what happened.
I sent the unit back. Maria, sent me a note, along with a copy of the =
note that she sent Saro at Swissmar, to ask that they take care of this. =
Plus she added a few coffee recommendations for me. Mind you, this is =
days after opening up their doors in CA.
I e-mailed Saro at Swissmar  today to check on the status of my roaster, =
a needless and wasteful move since as I left my computer, the UPS man =
came with a box from Swissmar. Inside, was Not a recalibrated machine, =
but a BRAND NEW SHINY ONE. I promptly unpacked it plugged it in, and =
roasted some of Tom’s French Roast at setting #11 (out of 15) . The =
result, the most beautiful beans I have ever seen or smelled. As we =
speak, my coffee is dripping. I know by the smell, I have moved way up =
in the world…
 
So, as I finish this note, I can only say that great service, is alive =
and well still, in some parts of this world. Thank you Maria and Tom. =
And Thank you Saro at Swissmar. There is such a thing as a win-win =
situation . I will support you folks as well as I am able. I’ll be =
your loyal customer and word-of-mouth advertiser.
 
I decided to have a taste of my not de-gassed, fresh from the roaster to =
the grinder coffee before I close. AHHHHHHHHHHH. It’s BLACK NECTAR!!!
 
If I don’t let the coffee de-gass, will I get gas?
 
Best,
 
A.  ( The guy who painted his trim with Sherwin-Williams Espresso Paint =
just because he like the name).
ADAM JAHIEL - PHOTOGRAPHER
90 North Piney Road
Story, Wyoming, 82842
t- 307.683.2862
www.adamjahiel.com
f-307.683.2730

2) From: John
Tom & Maria stay with winners. They have moved some products off the
list because of poor service. It goes through their entire philosophy of
business - great quality backed up by superior service will keep people
from looking around - and it really works.  I got a note from the IRS
wanting to know if I wanted to claim Tom as a dependent :O)
On Thu, 2002-09-19 at 14:06, Adam Jahiel wrote:
<Snip>
r from Sweet Maria’s and it did not seem to be roasting properly, even at=
 the highest setting.  You all suggested it needed to go back to Swissmar f=
or recalibration.  I told you I would keep you informed . Here is what happ=
ened.
<Snip>
e that she sent Saro at Swissmar, to ask that they take care of this. Plus =
she added a few coffee recommendations for me. Mind you, this is days after=
 opening up their doors in CA.
<Snip>
a needless and wasteful move since as I left my computer, the UPS man came =
with a box from Swissmar. Inside, was Not a recalibrated machine, but a BRA=
ND NEW SHINY ONE. I promptly unpacked it plugged it in, and roasted some of=
 Tom’s French Roast at setting #11 (out of 15) . The result, the most bea=
utiful beans I have ever seen or smelled. As we speak, my coffee is drippin=
g. I know by the smell, I have moved way up in the world…
<Snip>
d well still, in some parts of this world. Thank you Maria and Tom. And Tha=
nk you Saro at Swissmar. There is such a thing as a win-win situation . I w=
ill support you folks as well as I am able. I’ll be your loyal customer a=
nd word-of-mouth advertiser.
<Snip>
the grinder coffee before I close. AHHHHHHHHHHH. It’s BLACK NECTAR!!!
<Snip>
ust because he like the name).
<Snip>
homeroast mailing listhttp://lists.sweetmarias.com/mailman/listinfo/homeroast

3) From: Mike McGinness
From: "Adam Jahiel" 
A.  ( The guy who painted his trim with Sherwin-Williams Espresso Paint just
because he like the name).
Great to hear your Alp situation taken care of. And 100 CSA bonus points for
the above!
MM;-)
Home Ju-Ju Variable Variac Rockin' Rosto Roasting in Vancouver, WA USA
homeroast mailing listhttp://lists.sweetmarias.com/mailman/listinfo/homeroast

4) From: R.N.Kyle
Adam, glad you are back in the world of home roasted coffee. With the =
news that the Hot Top will most likely not make to the market place in =
the US, the Alps is another and most likely the only answer to a 1/2 lb. =
drum roaster, and at neat    1/2 the price of  the not for prime time =
HT. thanks for the post.
Ron Kyle
Anderson SC
rnkyle

5) From: Les & Becky
This is a multi-part message in MIME format.
Adam,
I am glad to hear that you have your machine running and are getting =
great coffee.  Now the real adventures begin, discovering your favorite =
coffees.  Some coffees must be rested, others seem to do just fine =
straight from roaster to grinder to brewer.  However, I am sorry to tell =
you that if your Alps had arrived via Fedex instead of "Big Brown" it =
would have lasted at least 5 more years because of the temp differential =
in the trucks (white vs. brown) .  That is for making me bust my =
gut from your last post about UPS vs FedEx.
Les 
Roasting in S. Oregon, heading for a week in the high desert of E. =
Oregon on the 27th with my coffee gear!  (Cowboy Country!)  I will be =
wondering on the Muddy Ranch!


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