After reading all the messages regarding hot Alps and that those marked 004 on the plug should be returned I find that I have one with the 004 plug. Who do I contact about a replacement? Thanks all
Brad, I'm the guilty party with the 004. Didn't say they all should be returned. Said that they wanted to excange mine after they'd had me give them the number on the plug. Seems like semantics and it might be just that. However, I'm not leading the Exodus. Their phone number is on your instruction manual. Regards, Mike On 15 Aug 2000, at 11:07, Brad Duerr wrote: <Snip>
Hi, Brad. I'm curious - have you had any problems roasting with your 004 Alp? Anyway, when I spoke to the people at SwissMar, they did say that the 004 stamp on the plug was definitive, so I believe all you need do is e-mail or call. I used e-mail: info Or you could phone (905 764-1121) or fax (905 764/1982). I provided my phone and fax numbers; they called me back the same day. Good luck. Kathleen
You bet I've had problems! My first roast at #8 was charcoal. Two weeks later, charcaol at #6. Spent 3 hours cleaning up the gunkl Thanks to this list, I been following the advice of pressing the cool button 2:30 min. after first crack. I've been using Monkey Blend and will try 2:45 to get just a little darker. I'm also still using my HWP.
Brad, As I told Swissmar, were it not for the "auto feature" (which Tom more or less advised against using in the first place), the roaster does what it's supposed to do and seems to do it accurately. I'd no appologist for Swissmar. However, since following Coffenut's advice, my roasts are pretty much where I'd like them to be. Thus, I had some reservations about exchanging my unit. However, the "lure" of making a semi-automatic roast is too strong for me to resist. Don't even know if I can get one coffee roasted to the number on the dial and have it come out the way I want it...but, it's worth the try. Otherwise, I'll keep timing it. Mike On 15 Aug 2000, at 11:53, Brad Duerr wrote: <Snip>
Brad and Mike, What Brad experienced is exactly what happened to me with my first roast. I read the manual, put the unit on 8 and tried to trust the programmed setting. I say "tried" because I had to interrupt the roast before it auto-completed because the beans were burning so badly. The problem with the settings is they are very dependent upon the calibration of the unit's heater (as you well know). I had the opportunity to swap out my Alp, but chose to keep it since I was roasting manually to my satisfaction. My concern with swapping it was that I would get a unit that was too much the other way and I'd be swapping units until I got one that gave me enough roast leeway. As much as I like to tinker and have control of things, I'd likely still use the manual Cool button even if I had a unit that was calibrated cooler. I'll be interested to read your findings with the new "corrected" units. Seems to me you would probably like to have a unit that would hit the start of 2nd crack around a setting of 7 (18:05 in time). This would still leave 2 minutes to play with (if setting 15 = 20.05) to develop darker roasts should you want them. Now that I'm thinking of all this, wouldn't it be nice to be able to adjust the profile of your heater calibration from the control panel of the Alp? Another NG person and myself were having a wish-fest a while back. We envisioned a color graphic display on the Alp that would show the roast curve/profile, bean temperature, etc and have all the neat controls. I guess we could get some of those things today, but have to drop a lot more money and be roasting much larger batches. Later....Coffenut :^)
Hi all, I just wrote a long 500 word eloquent response to this and promptly lost it due to what I beleive are rolling power outages. Welcome to the humid midwest summer. Does everyone need to keep their AC units cranked up at 10 pm? Oh boy... Anyway, in a few words (I sense the power is going out again soon ---and I have kept the candles lit just in case) I dont thin all 004's are a problem. I wasnt aware of this oo4 plug thing until I read it here but I checked today.Of the 6 units I have tested, I know 2 are 004 and they have worked just fine, definitely not "hot" ones. I have only had the pleasure of using one "hot" one (2nd crack starts at 14 minutes) and I am not sure about the number on that one. But we have received a whole new shipment form a new proiduction run and they are going to be just fine. Swissmar has their 2 tech guys in Taiwan. They say they will contact all customers with serial numbers that correspond to hot units when they isolate that batch, but they definitely have impressed me with their responsiveness and sense of responsibility. When we had reports of the hot ones I got a little flustered and basically (mildly) threatened to back out of selling them if they couldnt guarantee consistency. They realy came back with flying colors, letting me know about their plan to deal with things. I have heard they are a little slow with call tags, but thats actually a UPS thing: UPS takes a long time to make good on call tags.... Anyway, I am sending this before it is lost in rolling power-outage oblivion!!! Tom "Great coffee comes from tiny roasters" Sweet Maria's Home Coffee Roasting - Tom & Maria http://www.sweetmarias.com