HomeRoast Digest


Topic: Unimax 2000 looks like a dud (3 msgs / 60 lines)
1) From: Karen Nakamura
 
Looks suspicious. They say it's both the "next generation" as well as the 
"Worlds first coffee Roaster designed for home use." Hello?  I somehow 
believe it might be the world's first home coffee roaster, certainly the 
primitive styling belies that. But it's not next generation in any sense, 
unless the first generation was roasting over an open pit.
The ad says it "roasts 'green' coffee," with "green" in quotes. Hmm....... 
That's good, I was wondering if it could roast "blue" coffee too.
This is why I only buy through SweetMarias, even if I see cheaper prices 
elsewhere. The product descriptions on his page are 100% honest, even when 
they are critical of the products he is selling. I trust Tom and his 
judgement, he isn't ripping off ad blurbs from the box just to make a buck.
Karen

2) From: Tom & Maria
<Snip>
A warning: Unimax was a great product (albeit expensive) and they HAD great
service. Then one day they disappeared! They changed hands ... and theres
nothing wrong with that except that they COMPLETLY BURNED several customers
in the process. They did not return one unit that someone had sent in for
servicing (not sure how this was resolved but they kept the unit for at
least 6 months!) And when the "new" company emerged they did not honor
service agreements with customers form the previous company. Yes, it was a
neat machine, but NOTHING is worth this sort of aggravation. I personally
wont even look at it to see if its much improved ...it really doesnt
matter. Because who know if they will simply sell out of their production
run, and disappear again. I personally did not get taken for any money, but
other vendors did. Deposts for future orders were not returned, and the
"new" Unimax comapny was not financially liable. I emailed the new comapny
with a friendly note that explained that the coffee trade is a pretty
tight-knit group and Unimax had burned bridges. I suggested that they might
benefit greatly from settling any outstanding debts, honoring service
agreements and warrantys, and by that they would rebuild some of the
bridges burned. I didnt receive any reply... I just cannot trust them at
all...
                  "Great coffee comes from tiny roasters"
           Sweet Maria's Home Coffee Roasting  -  Tom & Maria
                     http://www.sweetmarias.com

3) From: Michael Rochman
Tom,
Good info. It's reasons like this that I posted about the Unimax. 
Without being allowed to do so, one of us might stumble out and 
unknowingly purchase a unit, only to be left in the lurch at a later 
date were service to be needed.
Thanks for the candor. No need to bookmark that url. ;->)
Regards, Mike
On 9 Sep 2000, at 16:17, Tom & Maria wrote:
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