HomeRoast Digest


Topic: My Caffe Rosto (Part 2) (42 lines)
1) From: mikejfoley
  Again, my Rosto sucks! It is my understanding that Rosto was a good
machine, but that's been quite some time ago. Several months ago, some
parts and/or the design was changed for various reasons. It is my
understanding that all, or most, of these newer machines suffer from the
changes that were made, and break down in short order. Brightway, and
Steve in particular, was and is aware of this, yet I had to pay $17.00
for the shipping and insurance to send my Rosto in for repair, then,
when returned, it still didn't work and had to be sent back. In all
fairness, Brightway paid to pick it up this time.
 So, I had the machine for less then 8 weeks when it broke down, then,
they had it for over 11 weeks for the repair. They were aware that they
had sold me a defective machine, yet I had to pay the shipping fee(?).
I, also, recall that even SM's wouldn't sell the machines until
Brightway worked out the problems. (However, I haven't checked their
roaster page in a while, so I'm not sure if this has been resolved.)
 Also, many people have modified their Rosto's, and I can see the great
potential in doing so, however, one shouldn't HAVE to do so to get a
roaster that works and is dependable. When working, I've never had any
complaint about the quality of roast that a Rosto does, just the fact
that I can no longer depend on it, or even Brightway to repair it. The
vast majority of items that I've purchased in my lifetime have lived up
to, or exceeded, my expectations, and for the most part, the
manufacturer's claims, but the Rosto is one of the rare exceptions.
 Above all else, whenever I purchase something, quality & dependability
are what I'm after above all else, and in that department, my purchase
of the Rosto failed miserably. So, now it sits on a shelf as a
third-string backup, or until I get the time to modify it, but depend on
it again, NOT A CHANCE!
 So, if someone wants to modify it right out of the box, then, the Rosto
would be fine, but if Brightway has yet to correct the problems with it,
then, there are several other roaster's that are more dependable right
out of the box. Well, that's my $0.02 worth anyway, because I want,
need, must have, fresh home roasted coffee everyday, and that calls for
dependable roasting equipment.
   Happy Roastin', Mike F.


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